FAQs & Troubleshooting
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- 1I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 2I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 3Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 4My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 5Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 6The printer does not turn on, so I cannot print.
- 7What Android™ mobile application can I use?
- 8What iOS mobile application can I use?
- 9The side margins are incorrect.
- 10How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 11How do I connect the printer and my computer via Bluetooth®? (Windows 10 S)
- 12How to delete the registry information and files related to the printer driver
- 13How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 14Printing is not possible. (USB connection)
- 15I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 16How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 17This printer is not detected when establishing a Bluetooth® connection.
- 18How do I uninstall the printer driver?
- 19How do I connect the printer and my computer via Bluetooth®? (Mac OS X 10.8 or later)
- 20How do I clean the platen roller?
- 21How to identify your Operating System (OS) for Windows or Mac
- 22I cannot connect my printer to a Windows 11 computer via USB.
- 23Where can I find my Brother printer's serial number?
- 24Printing from an Android™ device
- 25How can I stop the printer from automatically feeding roll paper after printing? (for Mac)
- 26(Video) How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 27Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 28What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 29How to charge the rechargeable Li-ion battery
- 30The print quality is poor, and the image is too light or dark.
- 31How do I print vertical text? (P-touch Editor 5.x for Windows)
- 32Uninstalling the printer driver (Linux®)
- 33How to open the Devices and Printers window
- 34The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 35How do I connect the printer and my mobile device via Bluetooth®?
- 36How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 37How to identify the printer's firmware version
- 38How do I switch to and use the mass storage mode?
- 39(Video) I connected multiple printers of the same model to one computer but can only print from one of them.
- 40(Video) How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)
- 41How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 42I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 43I have installed both the LPR and CUPS wrapper drivers, but I cannot print. (Linux®)
- 44How can I create a table and join cells? (P-touch Editor 5.x for Windows)
- 45Can I enlarge the size of bar code characters? (P-touch Editor 5.x for Windows)
- 46How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 47I connected multiple printers of the same model to one computer but can only print from one of them.
- 48What do the indicator lights mean?
- 49How do I connect the printer to my computer using a USB cable?
- 50Pages don't print.