FAQs & Troubleshooting
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82 Results
- 1I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 2I cannot connect my printer to a Windows 11 computer via USB.
- 3How do I transfer label templates with P-touch Transfer Express?
- 4This printer is not detected when establishing a Bluetooth® connection.
- 5How do I create and transfer templates? (for Mac)
- 6How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 7Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 8How do I connect the printer and my computer via Bluetooth®? (Windows 10 S)
- 9How to identify your Operating System (OS) for Windows or Mac
- 10Where can I download the latest P-touch Editor for Mac?
- 11My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 12I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 13I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 14When printing from an application, the application's "Collate" setting does not work correctly.
- 15The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 16What is the JPEG printing and how can I use it?
- 17How to identify the printer's firmware version
- 18The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 19How do I uninstall the printer driver?
- 20The paper is jammed in the printer.
- 21How to insert paper
- 22I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 23The print area is reduced when I print using the print preview button in OpenOffice. (Linux®)
- 24Where can I find my Brother printer's serial number?
- 25I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 26Printing from an Android™ device
- 27I cannot save a file downloaded from the Brother support website (For Windows)
- 28What iOS mobile application can I use?
- 29How can I stop the printer from automatically feeding roll paper after printing? (for Mac)
- 30The side margins are incorrect.
- 31How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 32What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 33How to charge the rechargeable Li-ion battery
- 34Printing is not possible. (USB connection)
- 35The printer does not turn on, so I cannot print.
- 36I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 37Installing the CUPS wrapper/LPR printer driver (Linux®)
- 38Some of the print options in OpenOffice do not work. (Linux®)
- 39Uninstalling the printer driver (Linux®)
- 40I have installed both the LPR and CUPS wrapper drivers, but I cannot print. (Linux®)
- 41Installing a CA certificate
- 42How to install Brother software on a computer not connected to the Internet
- 43The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 44(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 45How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 46I want to use the Roll Paper Pause mode or create new forms from Printer Server Properties.
- 47How do I connect the printer and my mobile device via Bluetooth®?
- 48There is no data registered in the P-touch library. (P-touch Editor 5.x for Windows)
- 49I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 50Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)