FAQs & Troubleshooting
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77 Results
- 1Where can I download the latest P-touch Editor for Mac?
- 2Printing from an Android™ device
- 3I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 4My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 5How can I stop the printer from automatically feeding roll paper after printing? (for Mac)
- 6How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 7How do I uninstall the printer driver?
- 8Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 9The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 10Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 11The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 12How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 13I cannot connect my printer to a Windows 11 computer via USB.
- 14Where can I find my Brother printer's serial number?
- 15I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 16The side margins are incorrect.
- 17What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 18How to charge the rechargeable Li-ion battery
- 19What is the JPEG printing and how can I use it?
- 20How do I print vertical text? (P-touch Editor 5.x for Windows)
- 21How do I create and transfer templates? (for Mac)
- 22I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 23Installing the CUPS wrapper/LPR printer driver (Linux®)
- 24The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 25(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 26What Android™ mobile application can I use?
- 27There is no data registered in the P-touch library. (P-touch Editor 5.x for Windows)
- 28How do I transfer label templates with P-touch Transfer Express?
- 29How do I connect the printer and my computer via Bluetooth®? (Windows 10 S)
- 30The paper is jammed in the printer.
- 31How to insert paper
- 32How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 33Printing is not possible. (USB connection)
- 34The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 35What do the indicator lights mean?
- 36How do I connect the printer to my computer using a USB cable?
- 37The printer does not turn on, so I cannot print.
- 38Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 39I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 40I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 41Uninstalling the printer driver (Linux®)
- 42Installing a CA certificate
- 43How to install Brother software on a computer not connected to the Internet
- 44How to open the Devices and Printers window
- 45How do I switch to and use the mass storage mode?
- 46How to delete the registry information and files related to the printer driver
- 47How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)
- 48What is the Label List? (P-touch Editor 5.x for Windows)
- 49I cannot save a file downloaded from the Brother support website (For Windows)
- 50What are the definitions of each field in the bar code setup? (P-touch Editor 5.x for Windows)