FAQs & Troubleshooting
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61 Results
- 1Document misfeeds.
- 2How to identify your Operating System (OS).
- 3What driver package format is supported by my Linux distribution?
- 4I cannot install the scanner drivers.
- 5"Document Jam/too Long" or "A document is jammed in the ADF."
- 6Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 7I cannot save a file downloaded from the Brother support website (For Windows)
- 8Change the image settings. (Using DS Capture)
- 9I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 10I cannot install Brother drivers on Debian 10 or later (Linux)
- 11Configure the Scan to Email Feature (Linux)
- 12Colors in the scanned image are dark.
- 13Download a file from the "Downloads" section and save it to Windows 8 computer.
- 14Scan using XSane or GIMP (Linux)
- 15Unknown error.
- 16No document in ADF.
- 17Do not open the ADF cover when scanning.
- 18When I click "Scan" in my scanning software, an error message appears: "Cannot find the scanner" or "Operation system error".
- 19ADF rear lamp error
- 20My scanner gets warm.
- 21My scanner is connected but it will not feed my document or do anything else.
- 22Command List of brscan. (Linux)
- 23My computer cannot find or is not recognizing the scanner when using a USB 2.0 port.
- 24DRAM R/W test error
- 25A page that is not a blank page is skipped.
- 26The file size is too large.
- 27My scanned images have black lines running through them, blank spaces, or are of overall bad quality.
- 28Clean the scanner
- 29The scanned documents are put into the incorrect order. (macOS)
- 30Delete a network scanner entry. (Linux)
- 31Important points for specifying the scan area (Linux)
- 32Uninstall the scanner driver. (Linux)
- 33Uninstall Scan-key-tool. (Linux)
- 34Pre-Required Procedures (Linux)
- 35I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 36The rollers are worn.
- 37error 20392 - Scanner not responding, check card, power, and cable.
- 38Cannot find the scanner.
- 39White vertical lines or white stripes appear on the scanned image.
- 40ADF AFE LVDS test error
- 41AFE LVDS test error
- 42FlashROM R/W test error
- 43USB R/W test error
- 44ADF AFE R/W test error
- 45Ultrasonic error
- 46ADF front lamp error
- 47NVRAM R/W test error
- 48AFE R/W test error
- 49Check the firmware version.
- 50TWAIN errors appear when starting to scan. (Macintosh)