FAQs & Troubleshooting
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61 Results
- 1Document misfeeds.
- 2"Multifeed" or "Multifeed is detected."
- 3"Document Jam/too Long" or "A document is jammed in the ADF."
- 4Cannot find the scanner.
- 5No document in ADF.
- 6Replace Roller
- 7Unknown error.
- 8When I click "Scan" in my scanning software, an error message appears: "Cannot find the scanner" or "Operation system error".
- 9TWAIN or WIA errors appear when starting to scan. (Windows)
- 10Do not open the ADF cover when scanning.
- 11My scanner gets warm.
- 12My scanner is connected but it will not feed my document or do anything else.
- 13I cannot install Brother drivers on Debian 10 or later (Linux)
- 14The scanned image is skewed (crooked).
- 15Paper suitable for scanning
- 16TWAIN errors appear when starting to scan. (Macintosh)
- 17The scan speed is too slow.
- 18My scanned images have black lines running through them, blank spaces, or are of overall bad quality.
- 19How to identify your Operating System (OS).
- 20My computer cannot find or is not recognizing the scanner when using a USB 2.0 port.
- 21AFE R/W test error
- 22Change the image settings. (Using DS Capture)
- 23Change the paper settings. (Using DS Capture)
- 24Uninstall the scanner driver. (Linux)
- 25I cannot save a file downloaded from the Brother support website (For Windows)
- 26USB R/W test error
- 27Colors in the scanned image are dark.
- 28Download a file from the "Downloads" section and save it to Windows 8 computer.
- 29Configure the Scan to Email Feature (Linux)
- 30Scan using XSane or GIMP (Linux)
- 31The scanned documents are put into the incorrect order. (macOS)
- 32Uninstall Scan-key-tool. (Linux)
- 33The rollers are worn.
- 34ADF AFE LVDS test error
- 35FlashROM R/W test error
- 36Ultrasonic error
- 37NVRAM R/W test error
- 38Check the firmware version.
- 39The file size is too large.
- 40The scan quality is poor.
- 41I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 42What driver package format is supported by my Linux distribution?
- 43ADF rear lamp error
- 44ADF front lamp error
- 45I cannot install the scanner drivers.
- 46Bleed-through is seen in the scanned image.
- 47ADF cover open
- 48Command List of brscan. (Linux)
- 49Delete a network scanner entry. (Linux)
- 50Pre-Required Procedures (Linux)