FAQs & Troubleshooting
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206 Results
- 1I cannot print using FLe tape and get an error message.
- 2I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 3Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 4How can I connect my printer wirelessly?
- 5Can I set the printer to turn on its wireless LAN settings when I turn on the printer? (for Windows)
- 6I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 7How do I connect the printer to my computer via Wi-Fi® using an access point?
- 8How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 9How do I transfer label templates with P-touch Transfer Express?
- 10Power Supply
- 11My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 12I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 13The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 14Installing the software
- 15How can I print wirelessly after installing the printer driver? (for macOS 10.15 or earlier)
- 16What is P-touch Library?
- 17How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 18Installing the LPR driver and CUPS wrapper driver (Linux®)
- 19I cannot print after updating the firmware or font data.
- 20I cannot save a file downloaded from the Brother support website (For Windows)
- 21What Android™ mobile application can I use?
- 22My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 23Where can I download the latest P-touch Editor for Mac?
- 24How to open the Devices and Printers window
- 25How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 26I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 27What iOS mobile application can I use?
- 28P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 29Where can I find the IP addresses of my computer and the printer?
- 30The label does not cut well.
- 31How can I prevent about 1-inch left margin produced before printing? (P-touch Editor 5.x)
- 32How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 33Printing is not possible. (P-touch Editor5.3 for Mac)
- 34Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 35When I use self-laminating tape, the text or objects on the label are printed incorrectly or are printed on its transparent part.
- 36Installing the Touch Panel Display (Optional)
- 37Where can I find the printer's network settings, such as IP address?
- 38Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 39Can my printer use TZ/TZe tapes?
- 40The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 41How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 42The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 43How to identify your Operating System (OS) for Windows or Mac
- 44How can I reset the printer?
- 45The data imported from a CSV file is not included on the printed label. (Pro Label Tool)
- 46Where can I find my Brother printer's serial number?
- 47Using the Printer Setting Tool (for Mac)
- 48What is WEP?
- 49Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 50I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)