FAQs & Troubleshooting
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- 1Can I check the printer's usage log?
- 2The printer stops while printing, or the tape is cut in the middle of the text.
- 3How can I connect the printer and my Apple mobile device wirelessly?
- 4Where can I find my Brother printer's serial number?
- 5I cannot establish a connection using Wireless Direct.
- 6Wi-Fi® lamp is lit in green but the printer cannot communicate with other devices via a wireless LAN.
- 7I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 8Using the Printer Setting Tool (for Windows)
- 9How do I connect the printer to my computer via Wi-Fi®?
- 10I cannot print using a HSe cassette.
- 11(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 12When I search for devices using Mobile Cable Label Tool, Brother iPrint&Label or Mac, the printer cannot be detected.
- 13Where can I find the IP addresses of my computer and the printer?
- 14How can I prevent about 1-inch left margin produced before printing? (P-touch Editor 5.x)
- 15What is P-touch Library?
- 16Which brands of Ni-MH rechargeable batteries do you recommend?
- 17How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 18How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 19I cannot save a file downloaded from the Brother support website (For Windows)
- 20What are WPA-PSK/WPA2-PSK, TKIP and AES?
- 21The paper settings specified from the server computer are not reflected on the client computer.
- 22How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 23My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 24Can I create a label with time&date? (iPrint&Label)
- 25How can I minimize the margin from the start or end of the label when printing? (iPrint&Label)
- 26(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 27Where can I download the latest P-touch Editor for Mac?
- 28How can I print wirelessly after installing the printer driver? (for macOS 10.15 or earlier)
- 29Installing the software
- 30How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 31Can I use iPrint&Label with another company's printers? (iPrint&Label)
- 32I get an error message while trying to print: "Communication Error Cannot Communicate with the Device". (iPrint&Label)
- 33How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 34Using the Communication Settings (for Windows)
- 35How to identify your Operating System (OS) for Windows or Mac
- 36The data imported from a CSV file is not included on the printed label. (Pro Label Tool)
- 37P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 38How to install Brother software on a computer not connected to the Internet
- 39I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 40What iOS mobile application can I use?
- 41Using the P-touch Utility (for Mac)
- 42I tapped my Android™ device against my P-touch to use the NFC function, but it was not recognized.
- 43Can I set the printer to turn on its wireless LAN settings when I turn on the printer?
- 44The label does not cut well.
- 45Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 46Why are there a greater number of label templates when a device is on-line versus off-line? (iPrint&Label)
- 47How do I uninstall the printer driver?
- 48What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 49(Video) How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 50Is there a way to eliminate the tape that is cut off before each label? (P-touch Editor Lite)