FAQs & Troubleshooting
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195 Results
- 1The printer stops while printing, or the tape is cut in the middle of the text.
- 2How can I connect the printer and my Apple mobile device wirelessly?
- 3Can I check the printer's usage log?
- 4I cannot print using a HSe cassette.
- 5I cannot establish a connection using Wireless Direct.
- 6Where can I download the latest P-touch Editor for Mac?
- 7Where can I find my Brother printer's serial number?
- 8Installing the software
- 9Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 10(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 11What iOS mobile application can I use?
- 12How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 13When I search for devices using Mobile Cable Label Tool, Brother iPrint&Label or Mac, the printer cannot be detected.
- 14Using the Printer Setting Tool (for Windows)
- 15How can I minimize the margin from the start or end of the label when printing? (iPrint&Label)
- 16How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 17What Android™ mobile application can I use?
- 18I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 19I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 20Which brands of Ni-MH rechargeable batteries do you recommend?
- 21Wi-Fi® lamp is lit in green but the printer cannot communicate with other devices via a wireless LAN.
- 22Can I use the app with my iPad? (iPrint&Label)
- 23What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 24How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 25The label does not cut well.
- 26Can I use iPrint&Label with another company's printers? (iPrint&Label)
- 27Where can I download Brother iPrint&Label? (iPrint&Label)
- 28I get an error message while trying to print: "Communication Error Cannot Communicate with the Device". (iPrint&Label)
- 29Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 30The paper settings specified from the server computer are not reflected on the client computer.
- 31How can I prevent about 1-inch left margin produced before printing? (P-touch Editor 5.x)
- 32How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 33How is the print head cleaning cassette used?
- 34My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 35P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 36How can I print wirelessly after installing the printer driver? (for macOS 10.15 or earlier)
- 37I cannot save a file downloaded from the Brother support website (For Windows)
- 38When the NFC reader of my Android™ device is tapped against the NFC logo on the P-touch, the device is recognized but cannot connect to the P-touch.
- 39I tapped my Android™ device against my P-touch to use the NFC function, but it was not recognized.
- 40Using the Communication Settings (for Windows)
- 41Where can I find the printer's network settings, such as IP address?
- 42How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 43How can I minimize the margin from the start or end of the label when printing? (P-touch Editor Lite)
- 44Poor print quality when printing on narrow labels. (iPrint&Label)
- 45How to identify your Operating System (OS) for Windows or Mac
- 46Printing is not possible. (USB connection)
- 47How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 48How do I connect the printer to my computer via Wi-Fi®?
- 49The data imported from a CSV file is not included on the printed label. (Pro Label Tool)
- 50When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.