FAQs & Troubleshooting
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- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2What is Brother iPrint&Scan?
- 3Print using only the black ink tank when the Color tanks have run out.
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 6The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 7Change the Print Setting Options When Having Printing Problems
- 8Print as a Poster (Windows®)
- 9When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 10Scan multiple pages into one file instead of each scan being saved as a separate file.
- 11The edge of glossy paper is smudged.
- 12I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 13Add your Brother machine with AirPrint (macOS)
- 14Brother iPrint&Scan cannot find my Brother machine (macOS)
- 15Correct the Paper Feed to Clear Vertical Lines
- 16Check the Print Quality
- 17(Video) Load A4/Letter paper
- 18Change the printer driver settings (Windows/macOS)
- 19My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 20Can I use voice mail on the same line as my Brother machine?
- 21Refill Ink
- 22Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 23I cannot install Brother drivers on Debian 10 or later (Linux)
- 24(Video) Set up your Brother machine
- 25(Video) Load an Envelope (Manual Feed Slot)
- 26A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 27I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 28Load Documents in the Automatic Document Feeder (ADF)
- 29(Video) Fill the ink tanks
- 30Tray not detected / Paper Tray not detected / Paper Tray #1 not detected
- 31Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 32Print on Both Sides of the Paper Manually (Manual 2-sided Printing).
- 33I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 34What driver package format is supported by my Linux distribution?
- 35How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 36(Video) Update the Driver or Firmware for your Brother machine
- 37Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 38Check the Print Alignment from Your Brother Machine
- 39Delete print jobs from the print queue.
- 40Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 41The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 42How to identify your Operating System (OS).
- 43The printer status is Offline or Paused.
- 44Ink Low
- 45Manual Feed
- 46One or more of my colors are not printing (blank).
- 47Where is the USB/Ethernet port on the machine?
- 48Paper Jam
- 49I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016 or Windows Server 2022.
- 50Load envelopes