FAQs & Troubleshooting
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- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3(Video) Unpack your Brother machine
- 4Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 5Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 6Check the Print Alignment from Your Brother Machine
- 7Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 8Can I use voice mail on the same line as my Brother machine?
- 9The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 10Choose receive mode.
- 11Print using only the black ink tank when the Color tanks have run out.
- 12I cannot install Brother drivers on Debian 10 or later (Linux)
- 13Document Jam
- 14How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 15I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 16Cannot print after a Windows 10 update (June 2020)
- 17Print as a Poster (Windows®)
- 18(Video) Fill the ink tanks
- 19Where is the USB/Ethernet port on the machine?
- 20I cannot find some options in the Print dialog box (macOS 11 or later)
- 21Tray not detected / Paper Tray not detected / Paper Tray #1 not detected
- 22I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 23Change the printer driver settings (Windows/macOS)
- 24When choosing grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 25What driver package format is supported by my Linux distribution?
- 26Check the Print Quality
- 27(Video) Set up your Brother machine
- 28A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 29The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 30Refill Ink
- 31I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 32I cannot scan a document using Brother iPrint&Scan (Windows/macOS)
- 33Update the Driver or Firmware for your Brother machine
- 34When I update the firmware, my machine's screen shows vertical bar or its LEDs indicate an error.
- 35Install PaperPort™ 12SE / 14SE (Windows)
- 36Setup a Brother machine on a wireless (Wi-Fi) network.
- 37My Brother machine could not be found over the network when I installed drivers on my computer.
- 38Protect your Brother machine against unauthorised access over the network
- 39What is Brother iPrint&Scan?
- 40Important points you need to confirm before configuring your Brother machine for a wireless network.
- 41Loading paper in the manual feed slot.
- 42Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 43Can third party ink be used to refill the ink tanks?
- 44Clean the Scanner
- 45Why do the color ink tanks run out of ink even though I never or rarely print in color?
- 46Scan to an Editable Text File (OCR) Using ControlCenter4 Home Mode (Windows)
- 47My Brother machine feeds multiple sheets of paper at a time.
- 48My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 49Add your Brother machine with AirPrint (macOS)
- 50Wireless setup is requesting a WPS PIN to complete the setup