FAQs & Troubleshooting
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278 Results
- 1Paper Jam
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3(Video) Fill the ink tanks
- 4No Paper Fed
- 5(Video) Unpack your Brother machine
- 6(Video) Load an Envelope
- 7A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 8I cannot print using my Brother machine on a wireless network (Windows)
- 9I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 10(Video) Set up your Brother machine
- 11(Video) Load A4/Letter paper
- 12What is Brother iPrint&Scan?
- 13The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 14Can I print from or scan to Android™ Smartphone?
- 15Adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine.
- 16Print using only the black ink tank when the Color tanks have run out.
- 17The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 18Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 19Unable to Print 3X
- 20Unable to Print XX
- 21The scanner cover support has come off. (With Video Instructions)
- 22(Video) Connect the cords
- 23The printer status is Offline or Paused.
- 24When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 25Refill Ink
- 26When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 27Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 28Delete print jobs from the print queue.
- 29Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 30Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 31Can I print from and scan to iPhone, iPod touch and iPad?
- 32Change the printer driver settings (Windows/macOS)
- 33My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 34Can I transfer faxes to the PC when my machine has a mechanical problem?
- 35I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 36My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 37When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 38Load paper in the paper tray
- 39Scan from the Brother iPrint&Scan application using Windows Phone.
- 40Printing/ Scanning with a mobile device
- 41The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 42Scan a document and send it as a fax from the computer using the ControlCenter4 and Brother PC-FAX software (For Windows) (video instructions available)
- 43Unable to Print 7X
- 44Configure a cover page for PC-FAX.
- 45Change the number of times my Brother machine rings before it answers.
- 46How do I know which side up my photo paper should be in the tray?
- 47One or more of my colors are not printing (blank).
- 48Forward a fax to another fax machine when my machine has a mechanical problem.
- 49What is Distinctive Ring and how do I program it?
- 50Load envelopes