FAQs & Troubleshooting
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296 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2(Video) Load A4/Letter paper
- 3(Video) Load A3/Ledger paper
- 4No Paper / No Paper Fed
- 5Paper Size Mismatch
- 6I cannot find some option in the Printing preferences. (For Windows)
- 7My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 8Prevent Smudged Printouts and Paper Jams (Mac)
- 9Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Mac)
- 10Paper Jam
- 11Ink Low
- 12Load Envelopes in Paper Tray #1
- 13Install the built-in drivers (For Windows 8 and Windows 10)
- 14Paper Tray not detected/ Paper Tray #1 not detected
- 15Add your Brother machine with AirPrint (macOS)
- 16"Offline" appears on the Status Monitor.
- 17How to identify your Operating System (OS).
- 18Unable to Print XX
- 19(Video) Unpack your Brother machine
- 20I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 21I want to print using CUPS while keeping SELinux enabled. (Linux)
- 22Set the Telephone Line Type.
- 23Remove Paper Scraps
- 24Print using only the black ink tank when the Color tanks have run out.
- 25Improve poor print quality.
- 26The message "ERROR" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 27Paper is Jammed in the Back of the Machine
- 28Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 29Check the Print Quality
- 30Load Documents in the Automatic Document Feeder (ADF)
- 31Change LDAP Configuration Using Web Based Management
- 32The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 33Set Fax Preview to On.
- 34Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 35I still receive the error message "Paper Jam" after I removed the jammed paper.
- 36The printer status is Offline or Paused.
- 37Cover is Open
- 38One or more of my colors are not printing (blank).
- 39Print the Network Configuration Report
- 40I cannot connect my machine to a Windows 11 computer via USB.
- 41Set up a Scan to SharePoint® Profile
- 42Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 43Printer Locked
- 44Clean the Paper Feed Rollers
- 45The keys on the control panel do not respond or triple beep when I press them.
- 46I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 47How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 48Load Documents on the Scanner Glass
- 49Forward Incoming Faxes to Another Machine
- 50Scan to an Editable Text File (OCR) Using ControlCenter4 Home Mode (Windows)