FAQs & Troubleshooting
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151 Results
- 1I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 2The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 3Replace the Toner Cartridge
- 4How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6I cannot scan via network.
- 7Command List of brscan. (Linux)
- 8Wrong Toner Cartridge
- 9Access Web Based Management
- 10Install the Brother Mobile Connect application (for mobile device)
- 11Delete print jobs from the print queue.
- 12Supported models of Universal Printer Driver for BR-Script (PostScript language emulation)
- 13Drum !
- 14Can I use non-Brother or third party supplies with the Brother machine?
- 15What is the recommended paper?
- 16Reduce Toner Consumption
- 17I cannot install Brother drivers on Debian 10 or later (Linux)
- 18My Brother machine could not be found over the network when I installed drivers on my computer.
- 19The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 20Adjust color settings by using the custom setting in the printer driver (Windows only)
- 21Paper is Jammed in the Back of the Machine
- 22Paper is Jammed Inside the Machine
- 23Ghosting images
- 24Vertical colored streaks or bands appear on the page
- 25I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 26I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 27Export an address book and import it to another machine
- 28The driver installation finished successfully but I cannot print. (Linux)
- 29I am unable to print from a client PC to a printer on a print server. (Linux)
- 30I cannot print using my Brother machine on a wired network (Windows/macOS)
- 31Set up your Brother machine on a wireless network (Windows/macOS)
- 32I cannot save a file downloaded from the Brother support website (For Windows)
- 33Enable the Brother machine's network interface.
- 34Protect your Brother machine against unauthorised access over the network
- 35Printed pages are compressed, horizontal stripes appear, or characters in the top, bottom, left and right margins are cut off.
- 36Discover the MAC address of the Brother network card
- 37Toner Error
- 38No Toner
- 39I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print? (Windows only)
- 40What is the default password for my BRAdmin or Web Based Management?
- 41Toner Low
- 42Can I send a print job to multiple machine email addresses using Email Print?
- 43Configure and use the Scan Key Tool (Linux)
- 44The downloaded driver's name is different from my machine's name. (Linux)
- 45When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 46When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 47How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 48To install the printer driver easily using a tool. (Linux)
- 49Firewall port requirements of the Scan Key Tool (Linux)
- 50I get a TS error when trying to print on a wireless network.