FAQs & Troubleshooting
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290 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5Turn the Toner Save Mode on or off.
- 6My Brother machine could not be found over the network when I installed drivers on my PC.
- 7White spots or hollow print
- 8I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 9Poor fixing
- 10Toner scatter or toner stain
- 11Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 12When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 13Set the Brother machine to prevent public access to certain features
- 14Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 15Carry out calibration to improve the color density
- 16Wrinkle
- 17When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 18Adjust color settings by using the custom setting in the printer driver
- 19Blank page or some colors are missing.
- 20Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 21Can I print from or scan to Android™ Smartphone?
- 22Easy Scan to E-mail
- 23Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 24Print on envelopes, labels or thick paper from the MP Tray
- 25The printer status is Offline or Paused.
- 26Colored streaks or bands down the page
- 27Download a file from the "Downloads" section and save it to Windows 8 computer.
- 28Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 29Uneven density appears periodically across the page.
- 30Toner Low
- 31Replace Drum
- 32What can happen if the wrong paper is used in your machine.
- 33When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 34Replace Toner
- 35The downloaded driver's name is different from my machine's name. (Linux)
- 36Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 37I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 38Configure and use the Scan to Network feature (For Windows)
- 39Printing/ Scanning with a mobile device
- 40I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 41Replace Belt
- 42What is the recommended paper?
- 43Load paper in the paper tray
- 44Install extra memory
- 45Colors are light or faint on the whole page
- 46I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 47I cannot save a file downloaded from the Brother support website (For Windows)
- 48What is Brother iPrint&Scan?
- 49Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 50The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.