FAQs & Troubleshooting
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162 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the 2-sided Tray
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3(Video) Paper is Jammed in the Back of the Machine
- 4(Video) Paper is Jammed in the Manual Feed Slot
- 5The color of your printouts is not what you expected
- 6(Video) Paper is Jammed inside the Machine
- 7(Video) Set up your Brother machine
- 8Set Telephone Line Compatibility for Interference and VoIP Systems
- 9Media Type Mismatch or Media Mismatch
- 10Install the Brother Mobile Connect application (for mobile device)
- 11(Video) Paper is Jammed in the Paper Tray
- 12I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 13Storage Full
- 14Cooling Down
- 15I cannot install Brother drivers on Debian 10 or later (Linux)
- 16Wrong Toner Cartridge
- 17Change the printer driver settings (Windows)
- 18No Paper / No Paper Tray1/Tray2/MP Tray
- 19Document Jam
- 20(Video) Document is Jammed under the Document Cover
- 21Cannot Scan ##
- 22Condensation
- 23Toner Error
- 24Cartridge Error
- 25No Toner
- 26Cannot Detect
- 27Toner Low
- 28Export an address book and import it to another machine
- 29I cannot print on a wireless (Wi-Fi) network (Windows)
- 30Delete print jobs from the print queue.
- 31Cannot Print ##
- 32Unusable Device
- 33Out of Memory
- 34Where can I find my Brother machine's serial number?
- 35I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 36I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 37Add your Brother machine with AirPrint (macOS)
- 38I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 39Can I send a print job to multiple machine email addresses using Email Print?
- 40When I print images, the quality is not good (Linux)
- 41Wireless setup is requesting a WPS PIN to complete the setup
- 42I get a TS error when trying to print on a wireless network.
- 43I cannot print on a wireless (Wi-Fi) network (Mac)
- 44The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 45Open the Status Monitor (Windows)
- 46What is the difference between the toner cartridge and the drum unit?
- 47I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 48I cannot print from my computer via USB.
- 49Missing thin lines in images
- 50I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".