FAQs & Troubleshooting
![]() |
Popular |
162 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1Install the Brother Mobile Connect application (for mobile device)
- 2(Video) Paper is Jammed in the Manual Feed Slot
- 3The color of your printouts is not what you expected
- 4The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 5Document Jam
- 6Set Telephone Line Compatibility for Interference and VoIP Systems
- 7(Video) Document is Jammed under the Document Cover
- 8Cartridge Error
- 9(Video) Paper is Jammed in the Back of the Machine
- 10I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 11I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 12I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 13Cannot print after a Windows 10 update (June 2020)
- 14Wrong Toner Cartridge
- 15(Video) Set up your Brother machine
- 16The printer status is Offline or Paused.
- 17Toner scatter or toner stain
- 18Control Printer Driver settings (only available for Windows)
- 19I cannot scan via network.
- 20I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 21I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 22I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 23Configure and use the Scan Key Tool (Linux)
- 24Check the remaining ink or toner level (Linux)
- 25How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 26(Video) Remove Small Scraps of Paper Jammed in the ADF
- 27Media Type Mismatch or Media Mismatch
- 28Protect your Brother machine against unauthorised access over the network
- 29Cannot Detect
- 30I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 31Correct the Color Printing
- 32Unusable Device
- 33Storage Full
- 34Toner Low
- 35Drum !
- 36(Video) Paper is Jammed in the Paper Tray
- 37Can I use non-Brother or third party supplies with the Brother machine?
- 38What is the recommended paper?
- 39I cannot install Brother drivers on Debian 10 or later (Linux)
- 40What driver package format is supported by my Linux distribution?
- 41I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 42Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 43I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 44Color offset
- 45Uneven color density across the page
- 46(Video) Paper is Jammed in the MP tray
- 47Uninstall the Brother Software and Drivers (Windows)
- 48Ghosting images
- 49I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 50When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.