FAQs & Troubleshooting
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339 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2(Video) Load A4/Letter paper
- 3(Video) Replace the Toner Cartridge
- 4I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 5Setup a Brother machine on a wireless (Wi-Fi) network.
- 6Wrinkles or creases
- 7Paper is Jammed in the Back of the Machine
- 8Replace Drum
- 9I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 10Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 11Paper is Jammed in the 2-sided Tray
- 12Paper is Jammed inside the Machine
- 132-sided Disable or 2-sided Disabled
- 14When I try to print or scan using the NFC feature in iPrint&Scan, other applications start. (Android™ 10)
- 15I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 16Print on Both Sides of the Paper (Macintosh)
- 17Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 18The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 19What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 20Image skewed
- 21Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 22My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 23Print on Both Sides of the Paper (Windows®)
- 24My Brother machine could not be found over the network when I installed drivers on my computer.
- 25The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 26Use voice mail on the same line as my Brother machine.
- 27Paper is Jammed in the Paper Tray
- 28What is Storage PC Print Data using Active Directory®? (Windows)
- 29(Video) Connect telephone line and power cords
- 30Black toner marks across the page
- 31Lines across the page
- 32Gray background
- 33Print the Network Configuration Report
- 34Load and Print Thick Paper and Labels Using the MP Tray
- 35Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 36Curled or wavy
- 37Reset the Network Settings to the Factory Settings
- 38Print as a Poster (Windows®)
- 39Print More Than One Page on a Single Sheet of Paper (N in 1) (Windows®)
- 40Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 41I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 42White spots or black spots at 94 mm (3.7 in.) intervals
- 43Paper is Jammed in the MP tray
- 44White lines, bands or ribbing across the page
- 45What is the default password for my Brother machine?
- 46I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 47How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 48I receive an error message when trying to configure TWAIN Driver scan settings. (Windows XP/Windows Vista/Windows 7)
- 49Install the Tower Tray Unit.
- 50Easy Scan to E-mail