FAQs & Troubleshooting
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147 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1Black lines down the page
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3I cannot print using my Brother machine on a wired network (Windows/macOS)
- 4Wrong Toner or Wrong Toner Cartridge
- 5Lines across the page
- 6Check the remaining ink or toner level (Linux)
- 7Set Telephone Line Compatibility for Interference and VoIP Systems
- 8Install the Brother Mobile Connect application (for mobile device)
- 9Delete print jobs from the print queue.
- 10Size Error DX or Size Error 2-sided
- 11(Video) Paper is Jammed in the Back of the Machine
- 12(Video) Paper is Jammed inside the Machine
- 13(Video) Paper is Jammed in the Paper Tray
- 14I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 15What driver package format is supported by my Linux distribution?
- 16I cannot print on a wireless (Wi-Fi) network (Windows)
- 17I cannot save a file downloaded from the Brother support website (For Windows)
- 18Cannot Detect
- 19Toner Low or Prepare New Toner Cartridge
- 20Document Jam
- 21Out of Memory
- 22I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 23Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 24Configure the Scan to Email Feature (Linux)
- 25I cannot find some option in the Printing preferences. (For Windows)
- 26How to identify your Operating System (OS).
- 27Change the printer driver settings (Windows)
- 28Drum !
- 29Can I use non-Brother or third party supplies with the Brother machine?
- 30Install the optional lower tray
- 31Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 32Use Universal Print (Windows)
- 33The downloaded driver's name is different from my machine's name. (Linux)
- 34The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 35"Offline" appears on the Status Monitor. (Windows)
- 36What is the Network Shared printing?
- 37The printer status is Offline or Paused.
- 38I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 39(Video) Paper is Jammed in the MP tray
- 40Ghosting images
- 41The scanning speed is slow when scanning from my machine. (Windows)
- 42I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 43What is the default password for my Brother machine?
- 44I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 45I cannot print full-page photos or images using Email Print.
- 46I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 47I installed scan-key-tool, but it does not work. (Linux)
- 48Update the Driver or Firmware for your Brother machine
- 49I get a TS error when trying to print on a wireless network.
- 50After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.