FAQs & Troubleshooting
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145 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 2Install the Brother Mobile Connect application (for mobile device)
- 3Poor fixing
- 4(Video) Paper is Jammed inside the Machine
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6Use Universal Print (Windows)
- 7What driver package format is supported by my Linux distribution?
- 8Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 9I cannot print on a wireless (Wi-Fi) network (Windows)
- 10(Video) Document is Jammed under the Document Cover
- 11Cannot Scan ##
- 12Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 13Self-Diagnostic
- 14Out of Memory
- 15(Video) Paper is Jammed in the 2-sided Tray
- 16(Video) Paper is Jammed in the Back of the Machine
- 17(Video) Paper is Jammed in the Paper Tray
- 18(Video) Set up your Brother machine
- 19The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 20Document Jam
- 21Toner specks
- 22(Video) Paper is Jammed in the MP tray
- 23Ghosting images
- 24I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 25What is the default password for my Brother machine?
- 26I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 27I cannot connect my machine to a Windows 11 computer via USB.
- 28Add your Brother machine with AirPrint (macOS)
- 29I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 30Export an address book and import it to another machine
- 31The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 32The downloaded driver's name is different from my machine's name. (Linux)
- 33I cannot print using my Brother machine on a wired network (Windows/macOS)
- 34Update the Driver or Firmware for your Brother machine
- 35I cannot print on a wireless (Wi-Fi) network (Mac)
- 36(Video) Document is Jammed in the Top of the ADF Unit
- 37Media Type Mismatch or Media Mismatch
- 38I cannot save a file downloaded from the Brother support website (For Windows)
- 39Enable the Brother machine's network interface.
- 40Discover the MAC address of the Brother network card
- 41Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 42I cannot print from my computer via USB.
- 43Cannot Print ##
- 44Cannot Detect
- 45Drum !
- 46Install the optional lower tray
- 47What is the recommended paper?
- 48The scanning speed is slow when scanning from my machine. (Windows)
- 49When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 50A security warning appears when accessing Web Based Management via HTTPS.