FAQs & Troubleshooting
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335 Results
- 1How to identify your Operating System (OS).
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4(Video) Set up your Brother machine
- 5Paper is Jammed in the 2-sided Tray
- 6Wrinkles or creases
- 7After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 8What is Storage PC Print Data using Active Directory®? (Windows)
- 9I cannot find some option in the Printing preferences. (For Windows)
- 10What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 11White lines, bands or ribbing across the page
- 12Set Auto Power Off Mode
- 13Media Type Mismatch or Media Mismatch
- 14Printing/ Scanning with a mobile device
- 15The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 16Scan to Email Attachment Using ControlCenter4 Advanced Mode (Windows®)
- 17Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 18What driver package format is supported by my Linux distribution?
- 19Wireless setup is requesting a WPS PIN to complete the setup
- 20Set up a Scan to Network Profile
- 21A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 22The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 23Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 24Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 25Smudges on printed pages (Poor fixing)
- 26Print a report that will show a listing of faxes I sent and received.
- 27Toner specks
- 28Paper is Jammed in the Back of the Machine
- 29I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 30I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 31Delete a network scanner entry. (Linux)
- 32The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 33The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 34I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 35Scan to Email Attachment Using ControlCenter2 (Macintosh)
- 36What kind of envelopes and labels are recommended for printing?
- 37Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 38Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 39Copy an ID Card
- 40I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 41Discover the MAC address of the Brother network card
- 42Verify if the Brother machine has a dial tone.
- 43I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 44Curled or wavy
- 45Confirm that a FAX I sent was received correctly.
- 46Use Universal Print (Windows)
- 47Scan to Email Attachment Using ControlCenter4 Home Mode (Windows)
- 48Scan to Email Attachment
- 49Change machine settings from your computer.
- 50Print on Both Sides of the Paper (Windows®)