FAQs & Troubleshooting
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329 Results
- 1(Video) Load A4/Letter paper
- 2Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 3The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 4Curled or wavy
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 7(Video) Set up your Brother machine
- 8Paper is Jammed in the 2-sided Tray
- 9(Video) Replace the Toner Cartridge
- 10I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 11Use voice mail on the same line as my Brother machine.
- 12I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 13Envelope creases
- 14I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 15(Video) Connect telephone line and power cords
- 16I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 17I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 18White lines across the page
- 19After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 20What is Brother iPrint&Scan?
- 21Scan multiple pages into one file instead of each scan being saved as a separate file.
- 22Size mismatch
- 23Confirm that a FAX I sent was received correctly.
- 24When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 25Scan Using Nuance™ PaperPort™ 14SE or Other Windows Applications
- 26White spots or black spots at 94 mm (3.7 in.) intervals
- 27Document Jam
- 28Paper is Jammed inside the Machine
- 29Load Thick Paper in the Paper Tray
- 30Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 31Drum !
- 32My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 33Add your Brother machine with AirPrint (macOS)
- 34Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 35Save Scanned Data to your folder when the network security feature is enabled. (Active Directory® Authentication / LDAP Authentication)
- 36Configure the Store Print Log to Network Settings Using Web Based Management
- 37Print on Both Sides of the Paper (Windows®)
- 38Load and Print on Envelopes Using the MP Tray
- 39Load and Print Thick Paper and Labels Using the MP Tray
- 40What kind of envelopes and labels are recommended for printing?
- 41When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 42I cannot find some option in the Printing preferences. (For Windows)
- 43I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 44The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 45Drum End Soon
- 46Toner specks
- 47Wrinkles or creases
- 48Lines across the page
- 49Image skewed
- 50Black lines down the page