FAQs & Troubleshooting
Popular |
325 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 5The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 6Paper is Jammed in the MP tray
- 7Combine multiple scanned documents into a single file with PaperPort™
- 8I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 9I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 10Set the Date and Time Using Web Based Management
- 11Dial Restriction for Fax sending.
- 12(Video) Load A4/Letter paper
- 13Smudges on printed pages (Poor fixing)
- 14Document Jam
- 15When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 16Paper is Jammed in the Back of the Machine
- 17Delete print jobs from the print queue.
- 18Size Error DX or Size Error 2-sided
- 19Paper is Jammed in the 2-sided Tray
- 20I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 21Protect your Brother machine against unauthorised access over the network
- 22Drum !
- 23Can I use non-Brother or third party supplies with the Brother machine?
- 24I cannot find some options in the Print dialog box (macOS 11 or later)
- 25Use Universal Print (Windows)
- 26Scan to Email Attachment Using ControlCenter4 Home Mode (Windows)
- 27Easy Scan to E-mail
- 28Use the Store Print Log to Network's Error Detection Setting
- 29The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 30Use voice mail on the same line as my Brother machine.
- 31Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 32White spots or black spots at 94 mm (3.7 in.) intervals
- 33Paper is Jammed inside the Machine
- 34Paper is Jammed in the Paper Tray
- 35Black toner marks across the page
- 36Document is Jammed in the Top of the ADF Unit
- 37Upload Scanned Data to a SharePoint® Server
- 38How to use Driver Deployment Wizard(only available for Windows)
- 39Restrict the functions available on your Brother machine and the number of prints.
- 40Change the Language on the LCD
- 41I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 42Remove Small Scraps of Paper Jammed in the ADF
- 43Save Scanned Data to a Folder as a PDF File Using ControlCenter2 (Macintosh)
- 44Load and Print on Envelopes Using the MP Tray
- 45Load and Print Thick Paper and Labels Using the MP Tray
- 46Scan from the Brother iPrint&Scan application using Windows Phone.
- 47What is Brother iPrint&Scan?
- 48Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 49What is AirPrint?
- 50Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.