FAQs & Troubleshooting
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339 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3Blank page or some colors are missing.
- 4Curled or wavy
- 5(Video) Replace the Toner Cartridge
- 6Replace the Drum Unit
- 7Cover is Open
- 8Set Telephone Line Compatibility for Interference and VoIP Systems
- 9(Video) Connect telephone line and power cords
- 10Print the Network Configuration Report
- 11Paper is Jammed underneath the Paper Tray
- 12I cannot find some option in the Printing preferences. (For Windows)
- 13Print as a Poster (Windows)
- 14When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 15Paper is Jammed in the Manual Feed Slot
- 16Adjust color settings by using the custom setting in the printer driver
- 17Manual Feed
- 18Replace the Waste Toner Box
- 19White spots
- 20Scan Using Secure Function Lock 3.0
- 21Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing)
- 22Setup a Brother machine on a wireless (Wi-Fi) network.
- 23No Paper MP
- 24I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 25Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 26(Video) Set up your Brother machine
- 27(Video) Load an Envelope (Manual Feed Slot)
- 28Scan multiple pages into one file instead of each scan being saved as a separate file.
- 29Replace the Belt Unit
- 30Paper is Jammed in the Paper Tray
- 31I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 32Log Access Error or File Access Error
- 33Authentication Error, contact your administrator.
- 34No Belt Unit
- 35Print both sides of paper or a booklet automatically
- 36Brother iPrint&Scan cannot find my Brother machine (macOS)
- 37How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 38I cannot save a file downloaded from the Brother support website (For Windows)
- 39Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 40Can I print on transparencies e.g. for overhead projectors?
- 41The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 42Print Unable ##
- 43The printer status is Offline or Paused.
- 44Secure Print (Windows®)
- 45Toner scatter or toner stain
- 46Paper is Jammed in the Back of the Machine
- 47The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 48Send a Fax at a Specified Time (Delayed Fax)
- 49Print a web page from iPrint&Scan when using an Android™ mobile device.
- 50How to identify your Operating System (OS).