FAQs & Troubleshooting
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387 Results
- 1I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 2I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 3Can I use voice mail on the same line as my Brother machine?
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5I cannot install Brother drivers on Debian 10 or later (Linux)
- 6When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 7My printed pages and received faxes are cut off.
- 8Where is the Auto 2-sided(Duplex) setting option in the driver for Mac OS X 10.3.x or greater?
- 9How do I load paper?
- 10I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 11Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 12I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 13The printer status is Offline or Paused.
- 14When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 15Ink Low
- 16Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 17When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 18The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 19I'm using Windows Vista, Windows 7, Windows 8 or Windows 10 and a network connected Brother machine. The following errors "Error - Sent to Printer", "Sent to Printer" or "Deleting - Printing" appear in the PC Print Queue.
- 20Clear the message "Awaiting Redial"
- 21I cannot send a fax using PC-FAX (Windows 10)
- 22Command List of brscan. (Linux)
- 23Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 24Unable to Print 3X
- 25Can I print from or scan to Android™ Smartphone?
- 26The edge of glossy paper is smudged.
- 27How do I clear the message "Cannot Detect" from the display?
- 28Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 29I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 30Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 31Print using only the black ink cartridge when the Color cartridges have run out.
- 32Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 33Forward a fax to another fax machine when my machine has a mechanical problem.
- 34What is Distinctive Ring and how do I program it?
- 35What do the messages "NG" or "Poor Line Condition" on the Transmission Verifieation Report mean?
- 36Can my Brother machine print a report to verify a fax I sent was received?
- 37I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 38What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 39My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 40Install PaperPort™ 12SE onto Windows 10.
- 41When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 42Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 43I still receive the error message "Paper Jam" after I removed the jammed paper.
- 44The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 45Change the number of times my Brother machine rings before it answers.
- 46The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 47What is "Easy Receive" or "Fax Detect" and how does it work?
- 48Why is it necessary for my machine to go through regular cleaning cycles?
- 49I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 50How do I load paper in paper tray#2?