FAQs & Troubleshooting
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384 Results
- 1Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 4I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 5When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 6A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 7How do I know which side up my photo paper should be in the tray?
- 8Combine multiple scanned documents into a single file with PaperPort™
- 9Unable to Print 5X
- 10Ink Low
- 11I still receive the error message "Paper Jam" after I removed the jammed paper.
- 12When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 13I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 14How do I store Speed Dial numbers on my Brother machine for easy dialing?
- 15Command List of brscan. (Linux)
- 16I cannot save a file downloaded from the Brother support website (For Windows)
- 17When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 18When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 19Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 20Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 21The printer status is Offline or Paused.
- 22Can I restrict access to certain operations on my Brother machine?
- 23I cannot remove red-eye.
- 24I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 25I cannot use the "Modules Update" button on Web BRAdmin.
- 26Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 27I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 28I'm using Macintosh. What is the PreScan option used for?
- 29I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 30Scan a document and e-mail it as an attachment using the SCAN key on my Brother machine
- 31I am experiencing problems sending a fax.
- 32Set the date and time
- 33I cannot find some option in the Printing preferences. (For Windows)
- 34Keep my Brother machine's PhotoCapture Center from automatically cutting off part of a large photo
- 35Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 36The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 37My printed pages and received faxes are cut off.
- 38Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 39Can I print from or scan to Android™ Smartphone?
- 40Scan multiple pages into one file instead of each scan being saved as a separate file.
- 41When I print photos, the color quality is not good.
- 42Print using only the black ink cartridge when the Color cartridges have run out.
- 43I am using Scan to Email (E-mail server) function to send a scanned document directly to an E-mail address. Since our provider requires an authentication for the SMTP server, I am not able to use this function anymore.
- 44When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 45Where is the Auto 2-sided(Duplex) setting option in the driver for Mac OS X 10.3.x or greater?
- 46I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 47The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 48I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 49My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 50I cannot install Brother drivers on Debian 10 or later (Linux)