FAQs & Troubleshooting
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386 Results
- 1Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 2When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 3Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 4Unable to Print 3X
- 5I cannot install Brother drivers on Debian 10 or later (Linux)
- 6I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 7Protect your Brother machine against unauthorised access over the network
- 8When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 9I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 10The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 11Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 12No Paper Fed
- 13When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 14One or more of my colors are not printing (blank).
- 15When I print, the pages are smudged with ink.
- 16Improve poor print quality.
- 17How do I load paper?
- 18Wireless setup is requesting a WPS PIN to complete the setup
- 19Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?
- 20Loading paper in the manual feed slot.
- 21Scan a document and e-mail it as an attachment (For Macintosh) (video instructions available)
- 22Can I transfer faxes to the PC when my machine has a mechanical problem?
- 23What is the recommended paper?
- 24I still receive the error message "Paper Jam" after I removed the jammed paper.
- 25Document Jam
- 26I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 27Cannot print after a Windows 10 update (June 2020)
- 28Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 29Keep my Brother machine's PhotoCapture Center from automatically cutting off part of a large photo
- 30Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 31My printed pages and received faxes are cut off.
- 32How do I know which receive mode to select?
- 33I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 34Wrong Paper Size
- 35Print using only the black ink cartridge when the Color cartridges have run out.
- 36What driver package format is supported by my Linux distribution?
- 37I cannot send a fax using PC-FAX (Windows 10)
- 38Delete a network scanner entry. (Linux)
- 39I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 40Scan a document using Brother iPrint&Scan. (macOS only)
- 41I cannot print using my Brother machine on a wireless network (Windows)
- 42I cannot print using my Brother machine on a wireless network (Mac)
- 43I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 44I cannot save a file downloaded from the Brother support website (For Windows)
- 45Use the Network Connection Repair Tool (Windows)
- 46Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 47Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 48I cannot make borderless prints.
- 49Load A3 or ledger paper and program my Brother machine to print on it.
- 50I cannot start ControlCenter4.