FAQs & Troubleshooting
![]() |
Popular |
385 Results
- 1I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 2When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5Replace Ink
- 6What is Brother iPrint&Scan?
- 7Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 8Load paper in the paper tray.
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 10Transfer faxes to the PC when my machine has a mechanical problem.
- 11What is the recommended paper?
- 12Improve poor print quality.
- 13I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 14I cannot save a file downloaded from the Brother support website (For Windows)
- 15Scan from the Brother iPrint&Scan application using Windows Phone.
- 16Wrong Ink Color
- 17Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 18Can I print from or scan to Android™ Smartphone?
- 19Unable to Print XX
- 20Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 21Print using only the black ink cartridge when the Color cartridges have run out.
- 22What driver package format is supported by my Linux distribution?
- 23I cannot print using my Brother machine on a wireless network (Windows)
- 24Connect your Brother machine to your mobile device via a wireless router or access point.
- 25The scanner cover support has come off. (With Video Instructions)
- 26Printout is misaligned when using glossy papers or postcards.
- 27When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 28Preview a fax before I send it.
- 29Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 30Paper tray not detected
- 31Configure and use the Scan to Network feature (For Windows)
- 32I still receive the error message "Paper Jam" after I removed the jammed paper.
- 33I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 34The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 35Unable to Print 7X
- 36Store a Speed Dial number from my Brother machine's Caller ID History.
- 37Adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine.
- 38Configure the printer driver to get correctly-ordered printouts.
- 39Wrong Paper
- 40Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 41Use voice mail on the same line as my Brother machine.
- 42I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 43When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 44When I print, the pages are smudged with ink.
- 45Where is the USB port on the machine?
- 46Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 47I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 48I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 49Printing/ Scanning with the Cloud
- 50Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)