FAQs & Troubleshooting
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385 Results
- 1When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 7The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 8How to identify your Operating System (OS).
- 9The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 10I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 11Low Temperature
- 12Can third party ink be used to refill the ink cartridges?
- 13What is the recommended paper?
- 14My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 15The printer status is Offline or Paused.
- 16When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 17Connect a telephone on the same line as the Brother machine in Fax/Tel Mode.
- 18Document Jam
- 19Replace Ink
- 20I cannot print using my Brother machine on a wireless network (Mac)
- 21I cannot find some option in the Printing preferences. (For Windows)
- 22Cannot Detect Ink Volume
- 23Keep my Brother machine's PhotoCapture Center from automatically cutting off part of a large photo.
- 24Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 25Program my Brother machine to automatically dial a predefined number before every fax number I dial.
- 26Unable to Scan AX
- 27Unable to Print 7X
- 28Can I print from or scan to Android™ Smartphone?
- 29How many times will my Brother machine automatically redial a busy number?
- 30No Ink Cartridge
- 31Cannot Detect
- 32Adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine.
- 33No Paper Fed
- 34I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 35Send a fax without scanning the documents into memory.
- 36What driver package format is supported by my Linux distribution?
- 37I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 38I cannot print using my Brother machine on a wireless network (Windows)
- 39After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 40Paper tray not detected
- 41Configure and use the Scan to Network feature (For Windows)
- 42Install Starter Ink
- 43Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 44Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 45Unable to Print 3X
- 46High Temperature
- 47Change the printer driver settings (Windows/macOS)
- 48Unable to Print XX
- 49Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 50Cover is Open