FAQs & Troubleshooting
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351 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 3Print using only the black ink cartridge when the Color cartridges have run out.
- 4What is Brother iPrint&Scan?
- 5What do the messages "NG" or "Poor Line Condition" on the Transmission Verifieation Report mean?
- 6Add your Brother machine with AirPrint (macOS)
- 7I cannot install Brother drivers on Debian 10 or later (Linux)
- 8When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 9Combine multiple scanned documents into a single file with PaperPort™
- 10I cannot find some option in the Printing preferences. (For Windows)
- 11Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?
- 12I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 13The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 14Scan a document and e-mail it as an attachment. (For Windows) (video instructions available)
- 15Unable to Print XX
- 16Receive faxes when the Brother machine is in Manual Mode.
- 17One or more of my colors are not printing (blank).
- 18I cannot install the driver when using the Driver Install Tool. (Linux)
- 19The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 20Can I print from and scan to iPhone, iPod touch and iPad?
- 21I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 22I cannot print using my Brother machine on a wireless network (Mac)
- 23I cannot make borderless prints.
- 24Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 25Delete numbers stored in my Brother machine's Caller ID History.
- 26Unable to Print 5X
- 27Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.4
- 28Can I print from or scan to Android™ Smartphone?
- 29I cannot print from my computer via USB.
- 30Change the printer driver settings (Windows/macOS)
- 31Ink Low
- 32Where can I get FaceFilter Studio and what can I do with this application?
- 33When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 34Where is the USB port on the machine?
- 35When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 36What driver package format is supported by my Linux distribution?
- 37When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 38A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 39Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 40When I install ink cartridges in my machine, the LCD displays "Install Starter Ink".
- 41The printer status is Offline or Paused.
- 42When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 43When I print photos on Brother Photo Paper (BP71 Series), black areas on the printed photos look greenish–black or the colors do not match the colors in the original photo. What should I do?
- 44Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 45Can I use voice mail on the same line as my Brother machine?
- 46What type(s) of connections can I use with my Brother machine and a wireless network?
- 47Scan a document in Mac OS X 10.6.
- 48When I print, the pages are smudged with ink.
- 49Paper Jam
- 50Replace Ink