FAQs & Troubleshooting
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323 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 5Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 6What is Brother iPrint&Scan?
- 7Can I print from or scan to Android™ Smartphone?
- 8One or more of my colors are not printing (blank). What can I do?
- 9Load paper in the paper tray
- 10I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 11Can I use voice mail on the same line as my Brother machine?
- 12What is Distinctive Ring and how do I program it?
- 13I cannot install Brother drivers on Debian 10 or later (Linux)
- 14The printer status is Offline or Paused.
- 15I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 16Can I print from and scan to iPhone, iPod touch and iPad?
- 17I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 18How to identify your Operating System (OS).
- 19I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 20Scan and save a document in PDF format (Scan to File)
- 21Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 22Where is the USB port on the machine?
- 23Replace Ink
- 24I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 25Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 26Print using only the black ink cartridge when the Color cartridges have run out.
- 27Cover is Open
- 28When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 29My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 30What driver package format is supported by my Linux distribution?
- 31A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 32Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 33When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 34When I print, the pages are smudged with ink. What should I do?
- 35Paper Jam
- 36I cannot print using my Brother machine on a wireless network (Windows)
- 37I cannot print using my Brother machine on a wireless network (Mac)
- 38ControlCenter3 displays a blank screen at startup (Windows)
- 39I cannot save a file downloaded from the Brother support website (For Windows)
- 40Delete print jobs from the print queue.
- 41I cannot find some option in the Printing preferences. (For Windows)
- 42Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 43Stop my Brother machine from automatically redialing a number.
- 44Configure a cover page for PC-FAX.
- 45Ink Low
- 46Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 47What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 48My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 49I cannot send a fax using PC-FAX (Windows 10)
- 50Protect your Brother machine against unauthorised access over the network