FAQs & Troubleshooting
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322 Results
- 1Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 2Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 3The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 4How do I know which side up my photo paper should be in the tray?
- 5When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 6When I print, the pages are smudged with ink. What should I do?
- 7How do I load envelopes into my machine?
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 9I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 10What is Brother iPrint&Scan?
- 11Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine?
- 12Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 13Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 14My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 15My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 16I cannot install Brother drivers on Debian 10 or later (Linux)
- 17Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 18The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 19Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 20I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 21I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 22I cannot print using my Brother machine on a wireless network (Windows)
- 23I cannot print using my Brother machine on a wireless network (Mac)
- 24Delete print jobs from the print queue.
- 25I cannot find some option in the Printing preferences. (For Windows)
- 26The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 27Print a web page from iPrint&Scan when using an Android™ mobile device.
- 28Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 29Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 30Locate files scanned with ControlCenter3 (For Windows)
- 31Discover the MAC address of the Brother network card
- 32Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 33I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 34Where can I find the ink cartridges for my new Brother machine?
- 35I can print but cannot scan via network. (For Mac)
- 36I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 37I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 38I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 39I'm using Windows Vista, Windows 7, Windows 8 or Windows 10 and a network connected Brother machine. The following errors "Error - Sent to Printer", "Sent to Printer" or "Deleting - Printing" appear in the PC Print Queue.
- 40Where can I get FaceFilter Studio and what can I do with this application?
- 41I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 42Why is it necessary for my machine to go through regular cleaning cycles?
- 43When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 44I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 45Forward a fax to another fax machine when my machine has a mechanical problem.
- 46What do the messages "NG" or "Poor Line Condition" on the Transmission Verifieation Report mean?
- 47Can my Brother machine print a report to verify a fax I sent was received?
- 48When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 49When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 50Adjust the Sleep Mode setting.