FAQs & Troubleshooting
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- 1I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 2When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 6Can I print from or scan to Android™ Smartphone?
- 7Scan and save a document in PDF format (Scan to File)
- 8A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 9Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 10How do I know which side up my photo paper should be in the tray?
- 11How do I load envelopes into my machine?
- 12What is Brother iPrint&Scan?
- 13Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 14Can I print from and scan to iPhone, iPod touch and iPad?
- 15Print using only the black ink cartridge when the Color cartridges have run out.
- 16Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 17Paper Jam
- 18The printer status is Offline or Paused.
- 19I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 20Load paper in the paper tray
- 21Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 22When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 23Can I use voice mail on the same line as my Brother machine?
- 24Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 25Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 26The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 27Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 28How do I know which receive mode to select?
- 29Change the printer driver settings (Windows/macOS)
- 30The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 31No Paper Fed
- 32I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 33When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 34How do I store Speed Dial numbers on my Brother machine for easy dialing?
- 35One or more of my colors are not printing (blank). What can I do?
- 36When I print, the pages are smudged with ink. What should I do?
- 37What is Distinctive Ring and how do I program it?
- 38Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 39Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 40Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 41My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 42I cannot install Brother drivers on Debian 10 or later (Linux)
- 43Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 44Replace Ink
- 45I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 46Scan from the Brother iPrint&Scan application using Windows Phone.
- 47Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 48Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 49Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 50Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.