FAQs & Troubleshooting
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382 Results
- 1Load paper in the paper tray.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 4Print using only the black ink cartridge when the Color cartridges have run out.
- 5When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 6Change the number of times my Brother machine rings before it answers.
- 7Use voice mail on the same line as my Brother machine.
- 8I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 9I cannot install Brother drivers on Debian 10 or later (Linux)
- 10What is Brother iPrint&Scan?
- 11Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 12The printer status is Offline or Paused.
- 13Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 14I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 15Wrong Ink Color
- 16I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 17Can I print from and scan to iPhone, iPod touch and iPad?
- 18What driver package format is supported by my Linux distribution?
- 19Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 20Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 21Store a Speed Dial number from my Brother machine's Caller ID History.
- 22When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 23Document Jam
- 24Replace Ink
- 25I cannot print using my Brother machine on a wireless network (Mac)
- 26My Brother machine does not feed the glossy paper or envelope from the manual feed slot.
- 27Stains appear at the edge on the reverse side of the borderless prints when using inkjet papers.
- 28Ink Absorber Full
- 29Wrong Paper
- 30What is the BRAdmin Professional software used for?
- 31Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 32I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 33Add your Brother machine with AirPrint (macOS)
- 34I cannot print using my Brother machine on a wireless network (Windows)
- 35The scanner cover support has come off. (With Video Instructions)
- 36After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 37Configure and use the Scan to Network feature (For Windows)
- 38The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 39The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 40Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 41Install Starter Ink
- 42Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 43Unable to Print 5X
- 44Low Temperature
- 45Change the printer driver settings (Windows/macOS)
- 46My Brother machine is dialing the wrong number or is not dialing the number I entered or I receive a busy signal or recording when trying to send faxes.
- 47I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 48Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 49Connect a telephone on the same line as the Brother machine in Fax/Tel Mode.
- 50I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.