FAQs & Troubleshooting
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375 Results
- 1Store Speed Dial numbers on my Brother machine for easy dialing.
- 2Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 3The scanner cover support has come off. (With Video Instructions)
- 4Replace Ink
- 5I still receive the error message "Cover is Open" after I closed the scanner cover. (With Video Instructions)
- 6No Paper Fed
- 7I cannot print using my Brother machine on a wireless network (Mac)
- 8I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 9A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 10I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 11I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 12Confirm that a FAX I sent was received correctly.
- 13Important points you need to confirm before configuring your Brother machine for a wireless network.
- 14Protect your Brother machine against unauthorised access over the network
- 15One line (banding) appears at the end of the printed/ copied documents.
- 16The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 17Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 18Can I still receive a fax if I accidentally answer it on an extension or external telephone?
- 19Where can I get FaceFilter Studio and what can I do with this application?
- 20Cover is Open
- 21Clear the message "Awaiting Redial"
- 22What is the recommended paper?
- 23I'm using Macintosh. What is the PreScan option used for?
- 24Images of the thumbnail page from the media (memory) card won't print.
- 25I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 26Large characters are printed incorrectly. (Linux)
- 27Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 28Install Starter Ink
- 29Scan a document and save the scanned image to a folder on a local or network hard disk using the SCAN button on my Brother machine
- 30Scan a text document and convert it into a text file (For Windows)
- 31I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 32Configure and use PC-FAX (CUPS) (Linux)
- 33Cannot print after a Windows 10 update (June 2020)
- 34The downloaded driver's name is different from my machine's name. (Linux)
- 35Delete print jobs from the print queue.
- 36Paper tray not detected
- 37Printing/ Scanning with a mobile device
- 38Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine?
- 39The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 40The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 41Out of Fax Memory
- 42Scan a document and save the scanned image to a folder on a local or network hard disk (For Macintosh)
- 43Scan a document and open the scanned image with a graphics application (For Macintosh)
- 44Scan a document and send it as a fax from the computer using the ControlCenter4 and Brother PC-FAX software (For Windows)
- 45Send an image file as a fax from the computer using the ControlCenter4 and Brother PC-FAX software (For Windows)
- 46The edge of glossy paper is smudged.
- 47I'm having trouble reading the information on my Brother machine's Touchscreen. How can I adjust the Touchscreen LCD's brightness?
- 48Ink Low
- 49Can third party ink be used to refill the ink cartridges?
- 50I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?