FAQs & Troubleshooting
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241 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2How do I store Speed Dial numbers on my Brother machine for easy dialing?
- 3I cannot install Brother drivers on Debian 10 or later (Linux)
- 4Paper Jam
- 5Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?
- 6The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 7Print using only the black ink cartridge when the Color cartridges have run out.
- 8I cannot remove red-eye.
- 9Where is the USB port on the machine?
- 10When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 11Where can I find the ink cartridges for my new Brother machine?
- 12Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 13No Paper Fed
- 14I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 15What driver package format is supported by my Linux distribution?
- 16Firewall port requirements of the Scan Key Tool (Linux)
- 17When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 18Can I print from or scan to Android™ Smartphone?
- 19I'm having trouble reading the information on my Brother machine's LCD. How can I adjust the LCD's contrast and brightness?
- 20Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 21When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 22In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 23What do the messages "NG" or "Poor Line Condition" on the Transmission Verifieation Report mean?
- 24When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 25Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 26Black Ink is still wet after printing on Glossy Paper (For PC Printing).
- 27Improve poor print quality.
- 28My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 29How do I know which receive mode to select?
- 30Change the printer driver settings (Windows/macOS)
- 31How do I know which side up my photo paper should be in the tray?
- 32When I try to scan to OCR, the error message "This feature is not available because there is no OCR software installed, or your machine does not support it." appears.
- 33Scan and save a document in PDF format (Scan to File)
- 34Can I use voice mail on the same line as my Brother machine?
- 35When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 36Forward a fax to another fax machine when my machine has a mechanical problem.
- 37Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 38Cannot print after a Windows 10 update (June 2020)
- 39I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 40Uninstall printer drivers (Linux)
- 41I'm using Windows XP. I cannot scan with the USB cable.
- 42Scan a document in Mac OS X 10.6.
- 43How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 44I am having an issue receiving faxes.
- 45Uninstall the drivers. (Mac OS X 10.5)
- 46I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 47Install BookScan & Whiteboard Suite onto Windows 10.
- 48I cannot save a file downloaded from the Brother support website (For Windows)
- 49I cannot find some option in the Printing preferences. (For Windows)
- 50How to identify your Operating System (OS).