FAQs & Troubleshooting
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- 1The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 2What driver package format is supported by my Linux distribution?
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4I still receive the error message "Paper Jam" after I removed the jammed paper.
- 5The printer status is Offline or Paused.
- 6Replace Ink
- 7I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 8A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 9Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 10How to identify your Operating System (OS).
- 11Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 12I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 13Paper Jam
- 14What do the messages "NG" or "Poor Line Condition" on the Transmission Verifieation Report mean?
- 15Confirm that a FAX I sent was received correctly.
- 16Where can I download Brother iPrint&Scan application for Mac?
- 17The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 18Can I print from and scan to iPhone, iPod touch and iPad?
- 19Wireless setup is requesting a WPS PIN to complete the setup
- 20Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 21Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 22Out of Fax Memory
- 23Scan a document and send it as a fax from the computer using the ControlCenter4 and Brother PC-FAX software (For Windows) (video instructions available)
- 24The edge of glossy paper is smudged.
- 25Adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine.
- 26No Paper Fed
- 27Cover is Open
- 28When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 29What is Distinctive Ring and how do I program it?
- 30Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 31I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 32My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 33I cannot install Brother drivers on Debian 10 or later (Linux)
- 34The scanner cover support has come off. (With Video Instructions)
- 35Load paper in the paper tray
- 36After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 37The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 38Scan a document and e-mail it as an attachment using the SCAN button on my Brother machine
- 39My machine does regular cleaning cycles in the night. How can I correct this?
- 40I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 41Cannot print after a Windows 10 update (June 2020)
- 42Important points for specifying the scan area (Linux)
- 43Connect your Brother machine to your mobile device via a wireless router or access point.
- 44Protect your Brother machine against unauthorised access over the network
- 45Delete print jobs from the print queue.
- 46Download a file from the "Downloads" section and save it to Windows 8 computer.
- 47Open the Control Panel (For Windows)
- 48I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 49The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 50Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.