FAQs & Troubleshooting
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149 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the Back of the Machine
- 2The printer status is Offline or Paused.
- 3Black lines down the page
- 4(Video) Paper is Jammed in the 2-sided Tray
- 5I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 6What is the default password for my Brother machine?
- 7(Video) Set up your Brother machine
- 8I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 9Cannot Print ##
- 10Lines across the page
- 11When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 12Supported models of Universal Printer Driver for PCL
- 13I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 14I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 15How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 16I cannot find some option in the Printing preferences. (For Windows)
- 17Toner Ended
- 18Cannot Detect
- 19Toner Low or Prepare New Toner Cartridge
- 20Out of Memory
- 21Drum End Soon
- 22(Video) Paper is Jammed in the Paper Tray
- 23I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 24I cannot install Brother drivers on Debian 10 or later (Linux)
- 25The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 26My Brother machine has no power.
- 27Document Jam
- 28A security warning appears when accessing Web Based Management via HTTPS.
- 29Add your Brother machine with AirPrint (macOS)
- 30I cannot print full-page photos or images using Email Print.
- 31I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 32I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 33Change the brscan5 scan settings using XSane (Linux)
- 34Check the remaining ink or toner level (Linux)
- 35The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 36Command List of brscan. (Linux)
- 37I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 38(Video) Paper is Jammed in the Output Paper Tray
- 39I cannot print using my Brother machine on a wired network (Windows/macOS)
- 40Set up your Brother machine on a wireless network (Windows/macOS)
- 41(Video) Remove Small Scraps of Paper Jammed in the ADF
- 42(Video) Document is Jammed under the Document Cover
- 43Media Type Mismatch or Media Mismatch
- 44How to identify your Operating System (OS).
- 45Cannot Scan ##
- 46Cartridge Error
- 472-sided Disable or 2-sided Disabled
- 48No Toner
- 49Drum !
- 50What is the recommended paper?