FAQs & Troubleshooting
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365 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 3I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 4Can I print from or scan to Android™ Smartphone?
- 5The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 6How do I turn off/on the Toner Save Mode?
- 7Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 8Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 9Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 10Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 11I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 12Can I connect to the Active Directory server using the LDAP feature?
- 13My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 14When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 15Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 16Tips for copy/scanning and preventing document jams
- 17The printer status is Offline or Paused.
- 18I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 19Nothing is printed on the page or some colors are missing.
- 20I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 21I cannot print using my Brother machine on a wireless network (Windows)
- 22I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 23Can I print from and scan to iPhone, iPod touch and iPad?
- 24When I send a fax from the machine, an error "not register." or "not registered." is displayed.
- 25I am asked to enter a password when starting the Remote Setup application. What is the password?
- 26Scan a document from a Windows XP application
- 27Printouts have wrinkles.
- 28What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 29How can I clear the "Scanner Locked" error message?
- 30I cannot install Brother drivers on Debian 10 or later (Linux)
- 31Pre-Required Procedures (Linux)
- 32I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 33I cannot print using my Brother machine on a wireless network (Mac)
- 34ControlCenter3 displays a blank screen at startup (Windows)
- 35Download a file from the "Downloads" section and save it to Windows 8 computer.
- 36Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 37Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 38How to identify your Operating System (OS).
- 39I still receive the error message "Replace Parts Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 40Discover the MAC address of the Brother network card
- 41I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 42Adjust color settings by using the custom setting in the printer driver
- 43Change the printer driver settings (Windows/macOS)
- 44The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 45Scan and save a document in PDF format (Scan to File)
- 46I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 47Printouts have toner scatter or toner stain.
- 48White streaks or bands appear down the page.
- 49White lines or bands or ribbing appear across the page.
- 50Why doesn't the machine answer when receiving a call?