FAQs & Troubleshooting
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337 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 4Scan and save a document in PDF format (Scan to File)
- 5My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 6When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 7I still receive the error message "Replace Parts Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 8Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 9I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 10A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 11Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 12Color around the edge of printing is incorrect.
- 13Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 14Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 15Can I print from and scan to iPhone, iPod touch and iPad?
- 16I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 17Printouts have wrinkles.
- 18Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 19I cannot install Brother drivers on Debian 10 or later (Linux)
- 20What driver package format is supported by my Linux distribution?
- 21Pre-Required Procedures (Linux)
- 22I cannot save a file downloaded from the Brother support website (For Windows)
- 23Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 24Adjust color settings by using the custom setting in the printer driver
- 25I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 26I'm trying to scan through the Citrix Presentation Server™ 4.0. What should I note?
- 27Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 28I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 29How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 30White streaks or bands appear down the page.
- 31The image is ghosted.
- 32Vertical colored streaks or bands appear on the page.
- 33I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 34When I print a document as a booklet from Microsoft Office 2003, a drawing object does not position correctly on the printed page. (For Windows BR-Script Printer Drivers users)
- 35I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 36Scan from the Brother iPrint&Scan application using Windows Phone.
- 37Delete print jobs from the print queue.
- 38Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 39The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 40The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 41Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 42Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 43Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 44Locate files scanned with ControlCenter2 (For Macintosh)
- 45Locate files scanned with ControlCenter3 (For Windows)
- 46Can I print from or scan to Android™ Smartphone?
- 47Change the printer driver settings (Windows/macOS)
- 48When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 49Why doesn't my Brother machine have a dial tone?
- 50Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?