FAQs & Troubleshooting
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306 Results
- 1I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4Ghost
- 5Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 6Turn the Toner Save Mode on or off.
- 7Replace Belt
- 8Replace WT (waste toner) Box
- 9I cannot print using my Brother machine on a wireless network (Mac)
- 10The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 11Short Paper
- 12Wrinkle
- 13White streaks or bands down the page
- 14How do I know which receive mode to select?
- 15Scan multiple pages into one file instead of each scan being saved as a separate file.
- 16Cover is Open
- 17The printer status is Offline or Paused.
- 18Replace Toner
- 19Nothing is printed on the page
- 20Locate files scanned with ControlCenter2 (For Macintosh)
- 21The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 22When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 23Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 24Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 25The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 26I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 27When I send a fax from the machine, an error "not register." or "not registered." is displayed.
- 28When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 29What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 30The color of your printouts is not what you expected
- 31Toner scatter or toner stain
- 32Curled or wavy
- 33Print on both sides of the paper (2-sided/duplex Printing).
- 34Replace Fuser
- 35White spots or hollow print
- 36Uninstall Scan-key-tool. (Linux)
- 37Cannot print after a Windows 10 update (June 2020)
- 38Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 39Print Unable XX
- 40Adjust the copy density and contrast
- 41No Toner
- 42I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 43Size Error DX or Size Error 2-sided
- 44Drum Error (Drum!)
- 45When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 46Replace PF Kit xx
- 47Color misregistration
- 48Uneven density appears periodically across the page
- 49Jam Rear
- 50Replace Drum