FAQs & Troubleshooting
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341 Results
- 1Can I print from or scan to Android™ Smartphone?
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 5I cannot print using my Brother machine on a wireless network (Mac)
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 8The toner does not fix to paper well. (Poor fixing)
- 9I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 10When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 11Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 12Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 13Discover the MAC address of the Brother network card
- 14Can I print from and scan to iPhone, iPod touch and iPad?
- 15Printouts are curled or wavy.
- 16Set the date and time
- 17My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 18Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 19The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 20The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 21Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 22Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 23Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 24Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 25Print on plain paper or bond paper from the Manual feed slot
- 26Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 27Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 28The printer status is Offline or Paused.
- 29When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 30Scan and save a document in PDF format (Scan to File)
- 31I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 32Carry out calibration to improve the color density
- 33I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 34Scan a document in Mac OS X 10.7.
- 35Can I print from DOS applications?
- 36Reset the network settings to the factory default (video instructions).
- 37What is the BRAdmin Professional software used for?
- 38Open the Control Panel (For Windows)
- 39ControlCenter3 displays a blank screen at startup (Windows)
- 40I cannot save a file downloaded from the Brother support website (For Windows)
- 41The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 42What is Brother iPrint&Scan?
- 43I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 44Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 45I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 46Change the printer driver settings (Windows/macOS)
- 47Belt End Soon
- 48When I send a fax from the machine, an error "not register." or "not registered." is displayed.
- 49I can print but cannot scan via network. (For Windows)
- 50The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.