FAQs & Troubleshooting
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324 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Turn the Toner Save Mode on or off.
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Configure and use the Scan to Network feature
- 5Print a web page from iPrint&Scan when using an Android™ mobile device.
- 6What driver package format is supported by my Linux distribution?
- 7When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 8Protect your Brother machine against unauthorised access over the network
- 9Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 10Configure and use the Scan to FTP feature
- 11Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 12The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 13Can I print from or scan to Android™ Smartphone?
- 14Setup and use Brother PC-FAX receiving
- 15Printouts are curled or wavy.
- 16Printouts have wrinkles.
- 17I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 18I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 19I cannot install Brother drivers on Debian 10 or later (Linux)
- 20Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 21Print on plain paper or bond paper from the Manual feed slot
- 22How to identify your Operating System (OS).
- 23Locate files scanned with ControlCenter2 (For Macintosh)
- 24Carry out calibration to improve the color density
- 25Can I use voice mail on the same line as my Brother machine?
- 26Transfer faxes to the PC when my machine has a mechanical problem
- 27Change the user interface of ControlCenter3
- 28Uninstall printer drivers (Linux)
- 29Download a file from the "Downloads" section and save it to Windows 8 computer.
- 30Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 31Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 32I keep getting the error message "Authenticate Err (Authentication error)".
- 33I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 34Program my Brother machine to automatically dial a predefined number before every fax number I dial.
- 35Configure a cover page for PC-FAX.
- 36I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 37No Belt Unit
- 38I cannot find the Address Book menu in the Fax Settings or Fax section in a Web Browser or the Remote Setup Program.
- 39Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 40Toner Low
- 41Size mismatch
- 42How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 43When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 44I am having a problem receiving faxes.
- 45The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 46Reduce the size of a received fax to fit the size of the paper in the Brother machine
- 47Reset the network settings to the factory default (video instructions).
- 48I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 49When I print images, the quality is not good (Linux)
- 50When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
