FAQs & Troubleshooting
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363 Results
- 1Jam Rear
- 2Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5Wrinkles or creases
- 6Black toner marks across the page
- 7Replace PF Kit xx
- 8I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 9I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 10I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 11I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 12What is Brother iPrint&Scan?
- 13Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 14Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 15Jam MP Tray
- 16Gray background
- 17Page skewed
- 18The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 19Enable the Brother machine's network interface.
- 20Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 21I don't think I got the full yield from my high-yield toner cartridge, but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 22Remotely access my Brother machine to forward my faxes to another machine.
- 23Print on labels and envelopes from the MP tray.
- 24A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 25The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 26Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 27White spots or black spots at 3.7 in. (94 mm) intervals
- 28White lines across the page
- 29Replace Toner
- 30Black lines down the page
- 31All black
- 32When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 33Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 34I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 35Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 36How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 37Print Unable or Print Unable XX
- 38Make my copied images lighter or darker.
- 39Set the Brother machine to prevent public access to certain features
- 40Print both sides of paper or a booklet automatically
- 41I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 42Size Error DX
- 43I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 44Set up a Group for Broadcasting faxes.
- 45My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 46Configure and use the Scan to E-mail Server feature.
- 47Configure and use the Scan to FTP feature
- 48I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 49How do I make my faxed documents lighter or darker? (Fax Contrast)
- 50Cancel a fax job waiting in my Brother machine's memory.