FAQs & Troubleshooting
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363 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 4Curled or wavy
- 5I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 8Wrinkles or creases
- 9Page skewed
- 10Jam Rear
- 11The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 12The printer status is Offline or Paused.
- 13Toner specks
- 14Black lines down the page
- 15Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 16Jam Tray 1 / Jam Tray 2
- 17White lines, bands or ribbing across the page
- 18Replace Drum
- 19Faint
- 20Replace Toner
- 21Can I print from or scan to Android™ Smartphone?
- 22When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 23I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 24Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 25I still receive the error message "Drum End Soon", "Replace (Parts) Drum (Unit)" or "Drum Stop" after I replace the drum unit with a new one.
- 26Setup and use Brother PC-FAX receiving
- 27Change the printer driver settings (Windows/macOS)
- 28White spots or black spots at 3.7 in. (94 mm) intervals
- 29Document Jam
- 30Forward a fax to another fax machine when my machine has a mechanical problem
- 31I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 32The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 33How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 34Fuser Error or Self-Diagnostic
- 35My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 36Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 37Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 38Black toner marks across the page
- 39White lines across the page
- 40Reset the network settings to the factory default (video instructions).
- 41Add your Brother machine with AirPrint (macOS)
- 42I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 43I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 44When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 45Set up a Group for Broadcasting faxes.
- 46Cannot print after a Windows 10 update (June 2020)
- 47When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 48Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 49Printing/ Scanning with a mobile device
- 50Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.