FAQs & Troubleshooting
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361 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 4Duplex (two-sided) scan
- 5When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 6My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 7I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 8The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 9I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 10Jam Tray 1 / Jam Tray 2
- 11White lines across the page
- 12The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 13I still receive the error message "Drum End Soon", "Replace (Parts) Drum (Unit)" or "Drum Stop" after I replace the drum unit with a new one.
- 14Configure a cover page for PC-FAX.
- 15Replace Drum
- 16I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 17I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 18Wrinkles or creases
- 19Page skewed
- 20When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 21Jam MP Tray
- 22Gray background
- 23Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 24Wrong Paper Size
- 25Change the printer driver settings (Windows/macOS)
- 26When I try to feed a document from the ADF (automatic document feeder), it misfeeds or the corner of the paper bends.
- 27When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 28I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 29Document Jam
- 30Toner specks
- 31Jam Duplex
- 32Jam Rear
- 33Jam Inside
- 34Confirm that a FAX I sent was received correctly
- 35Print on labels and envelopes from the MP tray.
- 36Turn the Toner Save mode on or off
- 37Hollow print
- 38Printing/ Scanning with a mobile device
- 39Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 40Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 41Can I print from and scan to iPhone, iPod touch and iPad?
- 42What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 43Cover is Open
- 44Install the optional lower tray
- 45I'm using Macintosh. What is the PreScan option used for?
- 46When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 47Black toner marks across the page
- 48White lines, bands or ribbing across the page
- 49Replace Toner
- 50Improve my Brother machine's copy quality