FAQs & Troubleshooting
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334 Results
- 1How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 2Scan and save a document in PDF format (Scan to File)
- 3What is Brother iPrint&Scan?
- 4White lines down the page
- 5When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 6Why is the error message "Scan Unable XX" displayed on the LCD when I try the 2-sided(duplex) copy, 2-sided(duplex) scan or fax send of a legal size document?
- 7Pre-Required Procedures (Linux)
- 8Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 9I cannot install Brother drivers on Debian 10 or later (Linux)
- 10Wrinkles or creases
- 11The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 12How do I clear the message "Jam Tray 1" or "Jam Tray 2" from the LCD display?
- 13Confirm that a FAX I sent was received correctly
- 14My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 15What driver package format is supported by my Linux distribution?
- 16Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 17The printer status is Offline or Paused.
- 18Toner specks
- 19White lines across the page
- 20Gray background
- 21I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 22The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 23Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 24Can I print from or scan to Android™ Smartphone?
- 25How do I make my copied images look sharper and more vivid?
- 26Scan using XSane or GIMP (Linux)
- 27I cannot send a fax using PC-FAX (Windows 10)
- 28I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 29When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 30Delete print jobs from the print queue.
- 31I cannot find some option in the Printing preferences. (For Windows)
- 32Use the Universal Printer Driver for PCL
- 33Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 34Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 35The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 36I still receive the error message "Replace Parts Drum" or "Replace Drum" after I replace the drum unit with a new one.
- 37I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 38I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 39I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 40When I send a fax from the machine, an error "not register." or "not registered." is displayed.
- 41Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 42Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 43When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 44How do I clear the message "Jam Duplex" from the LCD?
- 45Can I print from DOS applications?
- 46Replace the drum unit.
- 47Faint
- 48When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 49My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 50Black lines down the page