FAQs & Troubleshooting
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- 1I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 2Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 3How do I install the Optional Tray Unit?
- 4I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 5Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7Why is the error message "Unable to Scan" displayed on the LCD when I try the 2-sided(duplex) copy, 2-sided(duplex) scan or fax send of a legal size document?
- 8How to identify your Operating System (OS).
- 9How do I install additional memory?
- 10Scan and save a document in PDF format (Scan to File)
- 11The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 12Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 13The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 14Can I print from or scan to Android™ Smartphone?
- 15How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 16When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 17The keys on the control panel do not respond.
- 18What kind of memory can I use?
- 19Confirm that a FAX I sent was received correctly
- 20When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 21I cannot install Brother drivers on Debian 10 or later (Linux)
- 22What driver package format is supported by my Linux distribution?
- 23To install the printer driver easily using a tool. (Linux)
- 24Pre-Required Procedures (Linux)
- 25Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 26Change the printer driver settings (Windows/macOS)
- 27The printer status is Offline or Paused.
- 28When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 29I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 30I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 31My envelopes are jamming. What can I do?
- 32When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 33Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 34I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 35I'm using Macintosh®. What are the settings in the Scanner window used for?
- 36I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 37Delete a network scanner entry. (Linux)
- 38Configure scan settings without administrator privileges (Linux)
- 39The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 40What is the Network Shared printing?
- 41I'm using Windows 98/Me/NT/2000/XP. When I scan a multi-page document using the ADF, there is a long delay in scanning the pages, after the first page is scanned. How can I resolve this issue?
- 42How do I factory reset the print server?
- 43I cannot save a file downloaded from the Brother support website (For Windows)
- 44Check the firmware version.
- 45Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 46Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 47I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 48I can print but cannot scan via network. (For Windows)
- 49I can receive a fax, but cannot receive a telephone call.
- 50The paper is skewed when it's printed.