FAQs & Troubleshooting
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305 Results
- 1My envelopes are jamming. What can I do?
- 2Why is the error message "Unable to Scan" displayed on the LCD when I try the 2-sided(duplex) copy, 2-sided(duplex) scan or fax send of a legal size document?
- 3Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 4I cannot save a file downloaded from the Brother support website (For Windows)
- 5I am asked to enter a password when starting the Remote Setup application. What is the password?
- 6Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 7What kind of memory can I use?
- 8The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 9Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 10The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 11I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 12Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 13Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 14Can I print from and scan to iPhone, iPod touch and iPad?
- 15When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 16When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 17What is Distinctive Ring and how do I program it?
- 18I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 19I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 20Scan an image and insert it in a Windows XP application
- 21What driver package format is supported by my Linux distribution?
- 22Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 23Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 24The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 25The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 26When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 27I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 28I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 29When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 30Confirm that a FAX I sent was received correctly
- 31I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 32I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 33Verify if the Brother machine has a dial tone
- 34I'm using Voice Over Internet Protocol (VoIP) and am having problems sending faxes.
- 35Make a two-sided copy. (Duplex)
- 36Set up an answering machine (TAD) to work on the same line as the Brother machine.
- 37I want to print using CUPS while keeping SELinux enabled. (Linux)
- 38Install the built-in drivers (For Windows 8 and Windows 10)
- 39The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 40Print a web page from iPrint&Scan when using an Android™ mobile device.
- 41Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 42Open the "Scanners and Cameras" and Properties.
- 43Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 44Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 45I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 46Can I print from or scan to Android™ Smartphone?
- 47"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 48I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 49Scan multiple pages into one file instead of each scan being saved as a separate file.
- 50I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.