FAQs & Troubleshooting
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224 Results
- 1When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 2Can I confirm that the FAX was sent correctly?
- 3Pre-Required Procedures (Linux)
- 4I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6The printer status is Offline or Paused.
- 7I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 8All print jobs are aborted and nothing is printed. (Linux)
- 9What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 10How do I factory reset the print server?
- 11I cannot install Brother drivers on Debian 10 or later (Linux)
- 12The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 13I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 14I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 15I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 16I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 17I cannot use the Network PC-FAX function from Mac OS® X. What should I do?
- 18How can I clear the "PLS OPEN COVER" error message on LCD?
- 19The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 20I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 21I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 22Cannot print after a Windows 10 update (June 2020)
- 23The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 24When printing with monochrome laser printer, the print position shifts. (Linux)
- 25I cannot save a file downloaded from the Brother support website (For Windows)
- 26How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 27Verify the Brother machine connected to the Wired Network (For Macintosh)
- 28How to identify your Operating System (OS).
- 29Change the printer driver settings (Windows/macOS)
- 30I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 31Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 32Windows 7 Support Information
- 33When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 34I'm using Mac OS X 10.5. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 35When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 36How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 37PaperPort® is installed on my computer, however there are no PaperPort® print drivers installed. What can I do?
- 38I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 39When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 40What is a "Generic PCL Driver"?
- 41Why doesn't the machine answer when receiving a call?
- 42Can I use non-Brother or third party supplies with the Brother machine?
- 43Can I print from DOS applications?
- 44How do I clear the "Awaiting Redial" message?
- 45I'm using the Simple Network Configuration capabilities of Apple® Mac OS X. The printer appears in the "Print Center", "Printer Setup Utility", "Print & Fax", "Print & Scan" or "Printers & Scanners", but I cannot print.
- 46What can happen if the wrong paper is used in your machine.
- 47I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 48I'm using Macintosh®. What are the settings in the Scanner window used for?
- 49I'm using Macintosh. What is the PreScan option used for?
- 50I cannot install the driver when using the Driver Install Tool. (Linux)