FAQs & Troubleshooting
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293 Results
- 1I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 2The faxes I receive, copies I make and/or the documents I print from my computer have a curl or wave to them when they feed out of the Brother machine. What can I do?
- 3Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 6The printer status is Offline or Paused.
- 7What is Brother iPrint&Scan?
- 8Can I print from or scan to Android™ Smartphone?
- 9How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 10Change the printer driver settings (Windows/macOS)
- 11I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 12Why doesn't the machine answer when receiving a call?
- 13What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 14My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 15I cannot install Brother drivers on Debian 10 or later (Linux)
- 16I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 17Download a file from the "Downloads" section and save it to Windows 8 computer.
- 18A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 19Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 20How to identify your Operating System (OS).
- 21I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 22Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 23Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 24How do I clear the message "Paper Jam Inside" from the LCD display?
- 25How do I improve the copy or fax quality?
- 26I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 27The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 28I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 29I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 30The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 31Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 32The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 33The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 34I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 35Can I set my Brother machine to forward the faxes I receive to another location?
- 36When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 37When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 38What is a "Generic PCL Driver"?
- 39What is Distinctive Ring and how do I program it?
- 40The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 41What can happen if the wrong paper is used in your machine.
- 42When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 43My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 44How do I print an envelope from my computer?
- 45What driver package format is supported by my Linux distribution?
- 46Uninstall the scanner driver. (Linux)
- 47Windows 10 Support Information
- 48I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 49I can receive a fax, but cannot receive a telephone call.
- 50When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".