FAQs & Troubleshooting
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222 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 3Scan a document from a Windows XP application
- 4When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 5Pre-Required Procedures (Linux)
- 6When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 7I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 8Does NC-2200w work with Windows Vista?
- 9Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 10When I try to install the MFL-Pro Suite from the CD-ROM, the INST32 error dialogue appears as below and the installation cannot proceed. What can I do?
- 11Can I print from DOS applications?
- 12I'm using Mac OS X 10.6.x. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 13Scan a document in Windows 8 and Windows 10.
- 14The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 15I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 16The paper is skewed when it's printed.
- 17When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 18The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 19I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 20I'm using Macintosh®. What are the settings in the Scanner window used for?
- 21Install the built-in drivers (For Windows 8 and Windows 10)
- 22I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 23I'm using Windows®. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC. Why?
- 24Vertical streaks appear in my copies.
- 25I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 26How to identify your Operating System (OS).
- 27The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 28A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 29I am sharing my Brother machine. I can print but cannot scan.
- 30When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 31I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 32Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 33When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 34The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 35What is a "Generic PCL Driver"?
- 36How do I improve the copy or fax quality?
- 37I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 38I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 39How can I configure Windows® XP to send and receive faxes?
- 40I'm using Windows®. I am trying to receive faxes into my PC with the MFC connected to a phone line using distinctive ring. The PC-FAX Receive software is answering all incoming calls, regular ring and distinctive ring. What do I do?
- 41I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 42My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 43What driver package format is supported by my Linux distribution?
- 44I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 45The downloaded driver's name is different from my machine's name. (Linux)
- 46The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 47Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 48Uninstall Scan-key-tool. (Linux)
- 49Print command (cupswrapper) (Linux)
- 50Check the IP addresses of your PC and the Brother machine