FAQs & Troubleshooting
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288 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Load paper.
- 3Scan and save a document in PDF format (Scan to File)
- 4What driver package format is supported by my Linux distribution?
- 5How do I clean white or black spots on printed documents?
- 6Change the quality of the faxes I send (Fax Resolution).
- 7When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 8Can I print using the IPP protocol on Windows XP?
- 9I cannot install Brother drivers on Debian 10 or later (Linux)
- 10I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 11I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 12Does NC-2200w work with Windows Vista?
- 13I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 14I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 15The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 16The paper is skewed when it's printed.
- 17I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 18The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 19The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 20I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 21I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 22Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 23How can I improve poor print quality ?
- 24I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 25When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 26My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 27I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 28I'm using Macintosh. What is the PreScan option used for?
- 29ControlCenter3 displays a blank screen at startup (Windows)
- 30The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 31Scan multiple pages into one file instead of each scan being saved as a separate file.
- 32Which E-mail packages are compatible with ControlCenter3?
- 33I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 34How can I forward a fax to another fax machine when the FAX/MFC has a mechanical problem?
- 35What is Distinctive Ring and how do I program it?
- 36What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 37Delete a network scanner entry. (Linux)
- 38Pre-Required Procedures (Linux)
- 39Can I print from or scan to Android™ Smartphone?
- 40Can I print from and scan to iPhone, iPod touch and iPad?
- 41I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 42How do I load legal size paper in the paper tray?
- 43Load envelopes, labels, or thick paper into the manual feed slot.
- 44Protect your Brother machine against unauthorised access over the network
- 45I still receive the error message "Change Drum Soon" after I replace the drum unit with a new one.
- 46When I scan a document using ControlCenter, the scanned file size is too big.
- 47The printer status is Offline or Paused.
- 48Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 49The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 50When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.