FAQs & Troubleshooting
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249 Results
- 1Why doesn't the machine answer when receiving a call?
- 2Replace Toner
- 3No Paper
- 4"Offline" appears on the Status Monitor.
- 5Cover is Open
- 6What driver package format is supported by my Linux distribution?
- 7Can I use voice mail on the same line as my Brother machine?
- 8Gray background
- 9I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 10Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 11Scan Unable
- 12Change the printer driver settings (Windows/macOS)
- 13What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 14Page skewed
- 15Install PaperPort™ 12SE onto Windows 10.
- 16Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 17The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 18Locate files scanned with ControlCenter2 (For Macintosh)
- 19The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 20Scan multiple pages into one file instead of each scan being saved as a separate file.
- 21Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 22Transfer faxes to the PC when my machine has a mechanical problem
- 23JAM INSIDE
- 24White lines, bands or ribbing across the page
- 25REPLACE DRUM
- 26When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 27Ghost
- 28Black lines down the page
- 29I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 30Paper size settings are unavailable when I print from OpenOffice (Linux)
- 31Delete print jobs from the print queue.
- 32Check Connection
- 33Scan a document and e-mail it as an attachment. (For Windows) (video instructions available)
- 34Scan a text document and convert it into a text file (For Windows)
- 35Print Unable
- 36Drum Stop
- 37Clean the paper pick-up roller (video instructions available)
- 38Toner Low or Prepare New Toner Cartridge
- 39Scan a document in Mac OS X 10.7.
- 40I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 41I cannot install Brother drivers on Debian 10 or later (Linux)
- 42Configure and use PC-FAX (CUPS) (Linux)
- 43Large characters are printed incorrectly. (Linux)
- 44I installed scan-key-tool, but it does not work. (Linux)
- 45I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 46Pre-Required Procedures (Linux)
- 47When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 48Open the Status Monitor
- 49Install the built-in drivers (For Windows 8 and Windows 10)
- 50Open the "Scanners and Cameras" and Properties.