FAQs & Troubleshooting
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251 Results
- 1Wrinkles or creases
- 2White lines across the page
- 3REPLACE DRUM
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5Curled (video instructions available)
- 6JAM INSIDE
- 7Turn the Toner Save mode on or off
- 8Scan Unable
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 10Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 11TONER ENDED
- 12I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 13The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 14I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 15MANUAL FEED
- 16Toner Low or Prepare New Toner Cartridge
- 17Document Jam
- 18JAM TRAY 1
- 19Lines across the page
- 20Replace Toner
- 21Hollow print
- 22No Paper
- 23Poor fixing
- 24Jam Rear
- 25White lines down the page
- 26When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 27"Offline" appears on the Status Monitor.
- 28Delete print jobs from the print queue.
- 29Change the printer driver settings (Windows/macOS)
- 30NO TONER
- 31When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 32Curled
- 33Drum Error (Drum!)
- 34How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 35Curled or wavy
- 36Page skewed
- 37How to identify your Operating System (OS).
- 38Print Unable
- 39I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 40White spots or black spots at 94 mm (3.7 in.) intervals
- 41Drum End Soon
- 42Toner specks
- 43What kind of paper can I use?
- 44Black toner marks across the page
- 45White lines, bands or ribbing across the page
- 46Gray background
- 47Faint
- 48What is the recommended paper?
- 49Print on envelopes, labels, or thick paper from the manual feed slot.
- 50Ghost