FAQs & Troubleshooting
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- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Pre-Required Procedures (Linux)
- 3Can I print from or scan to Android™ Smartphone?
- 4I cannot send a fax using PC-FAX (Windows 10)
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 7I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 8I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 9What driver package format is supported by my Linux distribution?
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11The printer status is Offline or Paused.
- 12The paper is skewed when it's printed.
- 13Scan and save a document in PDF format (Scan to File)
- 14What is the recommended paper?
- 15Cancel a fax job waiting in my Brother machine's memory.
- 16How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 17My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 18When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 19I cannot save a file downloaded from the Brother support website (For Windows)
- 20Delete print jobs from the print queue.
- 21What is the maximum number of recipients when broadcasting a fax?
- 22Configure a cover page for PC-FAX.
- 23How do I make my copied images look sharper and more vivid? (Copy Contrast)
- 24Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 25Scan multiple pages into one file instead of each scan being saved as a separate file.
- 26I am using Windows. When I print a document, the printed page is blank. What should I do?
- 27I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 28Transfer faxes to the PC when my machine has a mechanical problem
- 29Can I confirm that the FAX was sent correctly?
- 30What does "COMM.ERROR" on the LCD display mean?
- 31What is the "Station ID" and how do I set it?
- 32How do I clear vertical lines or streaks that appear in the copies I made?
- 33I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 34I cannot install Brother drivers on Debian 10 or later (Linux)
- 35"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 36Send a fax using PC-FAX with LPD/LPRng (Linux)
- 37Check the firmware version.
- 38Open the "Scanners and Cameras" and Properties.
- 39When I scan a document using ControlCenter, the scanned file size is too big.
- 40I can receive a fax, but cannot receive a telephone call.
- 41Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 42Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 43How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 44I'm using Windows XP/XP Professional x64 Edition. When my PC comes out of Standby or hibernate mode the message "No Device" appears and the Status Monitor is grayed out. What can I do?
- 45Scan a document into ScanSoft™ PaperPort™ 11SE
- 46Set up an answering machine (TAD) to work on the same line as the Brother machine.
- 47Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 48Uninstall the drivers. (Mac OS X 10.5)
- 49How do I clean the scanner to improve the copy or fax quality?
- 50I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)