FAQs & Troubleshooting
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276 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2What driver package format is supported by my Linux distribution?
- 3My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy. What can I do?
- 4I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 5I still receive the error message "Change Drum Soon" after I replace the drum unit with a new one.
- 6Can I print from or scan to Android™ Smartphone?
- 7I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 8Can I confirm that the FAX was sent correctly?
- 9Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 10The paper is skewed when it's printed.
- 11Scan multiple pages into one file instead of each scan being saved as a separate file.
- 12I'm trying to scan through the Citrix Presentation Server™ 4.0. What should I note?
- 13"Paper Jam Tray" error appears on the LCD. What should I do?
- 14What is Distinctive Ring and how do I program it?
- 15Can I reduce the size of a received fax on this machine?
- 16How do I factory reset the print server?
- 17I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 18Can I print from and scan to iPhone, iPod touch and iPad?
- 19How do I load legal size paper in the paper tray?
- 20I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 21I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 22My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 23ControlCenter3 displays a blank screen at startup (Windows)
- 24The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 25Change the quality of the faxes I send (Fax Resolution).
- 26I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 27Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 28I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 29I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 30What is the BRAdmin Professional software used for?
- 31I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 32I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 33I'm using Voice Over Internet Protocol (VoIP) and am having problems receiving faxes.
- 34How do I set up an answering machine (TAD) to work on the same line as my Brother machine?
- 35The keys on the control panel do not respond.
- 36My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 37Protect your Brother machine against unauthorised access over the network
- 38Delete print jobs from the print queue.
- 39The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 40When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 41Scan and save a document in PDF format (Scan to File)
- 42Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 43I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 44How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 45Which E-mail packages are compatible with ControlCenter3?
- 46I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 47I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 48How can I change the print resolution?
- 49How do I clean white or black spots on printed documents?
- 50How can I improve poor print quality ?