FAQs & Troubleshooting
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348 Results
- 1When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 2Load paper in the paper tray
- 3My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 6I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 7ControlCenter3 displays a blank screen at startup (Windows)
- 8Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 9Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11Print using only the black ink cartridge when the Color cartridges have run out.
- 12What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 13I cannot install Brother drivers on Debian 10 or later (Linux)
- 14What driver package format is supported by my Linux distribution?
- 15Scan using XSane or GIMP (Linux)
- 16When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 17Pre-Required Procedures (Linux)
- 18I get a TS error when trying to print on a wireless network.
- 19When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 20Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 21The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 22The printer status is Offline or Paused.
- 23Scan and save a document in PDF format (Scan to File)
- 24Why doesn't my Brother machine have a dial tone?
- 25Can I use voice mail on the same line as my Brother machine?
- 26Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 27I am having a problem receiving faxes.
- 28Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 29The LCD displays an error code (number). What does it mean?
- 30I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 31How do I load envelopes into my machine?
- 32I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 33Cannot print after a Windows 10 update (June 2020)
- 34I cannot send a fax using PC-FAX (Windows 10)
- 35I cannot print using my Brother machine on a wireless network (Mac)
- 36I cannot save a file downloaded from the Brother support website (For Windows)
- 37Scan from the Brother iPrint&Scan application using Windows Phone.
- 38I cannot find some option in the Printing preferences. (For Windows)
- 39Open the Control Panel (For Windows)
- 40The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 41Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 42Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 43I cannot make borderless prints.
- 44Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 45Locate files scanned with ControlCenter2 (For Macintosh)
- 46I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 47When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 48I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 49Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 50I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.