FAQs & Troubleshooting
Popular |
304 Results
- 1The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 2I cannot install Brother drivers on Debian 10 or later (Linux)
- 3Important points you need to confirm before configuring your Brother machine for a wireless network.
- 4Can I set my Brother machine to forward the faxes I receive to another location?
- 5When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 6How do I load paper?
- 7Whenever anyone attempts to leave a message, all they hear are funny sounds and eventually a high pitched squeal. Why is this happening?
- 8I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 9The printer status is Offline or Paused.
- 10I cannot use the "Modules Update" button on Web BRAdmin.
- 11Why doesn't the machine answer when receiving a call?
- 12The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 13A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 14The LCD displays an error code (number). What does it mean?
- 15I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 16Where is the USB port on the machine?
- 17When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 18The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 19My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 20When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 21Can I print from and scan to iPhone, iPod touch and iPad?
- 22Send a PC-FAX
- 23I can receive a fax, but cannot receive a telephone call.
- 24Why doesn't my Brother machine have a dial tone?
- 25I am using my Brother machine's built-in Message Center (TAD), and there is a long pause between the end of my Outgoing Message (OGM) and the beep that prompts callers to leave a message. What can I do?
- 26I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 27I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 28When I print, the pages are smudged with ink. What should I do?
- 29How do I clean the Scanner to improve the copy or fax quality?
- 30The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 31When installing a media (memory) card into the media slot, the message "Card is full" appears even though the card is not full. What should I do?
- 32Cannot print after a Windows 10 update (June 2020)
- 33Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 34When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 35To install the printer driver easily using a tool. (Linux)
- 36I cannot print using my Brother machine on a wireless network (Windows)
- 37I cannot print using my Brother machine on a wireless network (Mac)
- 38I cannot save a file downloaded from the Brother support website (For Windows)
- 39Download a file from the "Downloads" section and save it to Windows 8 computer.
- 40How to identify your Operating System (OS).
- 41I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 42Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 43I can print but cannot scan via network. (For Windows)
- 44I'm having difficulty reading the information displayed on my Brother machine's LCD.
- 45Can I print using only the black ink cartridge when the Color cartridges have run out?
- 46I updated the Web BRAdmin and cannot enable the logging function.
- 47When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 48Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 49When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 50I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?