FAQs & Troubleshooting
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348 Results
- 1Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3What is Brother iPrint&Scan?
- 4Load paper in the paper tray
- 5A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 6The printer status is Offline or Paused.
- 7When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 8One or more of my colors are not printing (blank). What can I do?
- 9When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 10Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 11Delete numbers stored in my Brother machine's Caller ID History.
- 12The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 13Scan and save a document in PDF format (Scan to File)
- 14How can I print, fax, copy and scan using A3/Ledger size paper?
- 15Forward a fax to another fax machine when my machine has a mechanical problem.
- 16How do I load envelopes into my machine?
- 17Wireless setup is requesting a WPS PIN to complete the setup
- 18The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 19I cannot find some option in the Printing preferences. (For Windows)
- 20The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 21Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 22How do I store numbers on my Brother machine for easy dialing? (One Touch, Speed Dial)
- 23I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 24Pre-Required Procedures (Linux)
- 25I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 26Replace Ink
- 27I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 28Enable the Brother machine's network interface.
- 29Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 30The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 31Print a web page from iPrint&Scan when using an Android™ mobile device.
- 32Can I print from or scan to Android™ Smartphone?
- 33The edge of glossy paper is smudged.
- 34I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 35When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 36Can I transfer faxes to the PC when my machine has a mechanical problem?
- 37What is Distinctive Ring and how do I program it?
- 38Print the Network Configuration List
- 39I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 40Uninstall printer drivers (Linux)
- 41I cannot install Brother drivers on Debian 10 or later (Linux)
- 42What driver package format is supported by my Linux distribution?
- 43When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 44I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 45Delete print jobs from the print queue.
- 46Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 47The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 48How to identify your Operating System (OS).
- 49The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 50Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.