FAQs & Troubleshooting
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281 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I cannot install Brother drivers on Debian 10 or later (Linux)
- 3Pre-Required Procedures (Linux)
- 4How do I clear Machine Error 46?
- 5The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 8Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 9I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 10Functions supported in the Windows 7 built-in drivers
- 11Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 12I replaced my ink cartridge but the LCD is still displaying "Near Empty".
- 13Clear the message "Awaiting Redial"
- 14What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 15Why can't I print when an ink cartridge is empty?
- 16Does NC-2200w work with Windows Vista?
- 17Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 18One or more of my colors are not printing (blank). What can I do?
- 19I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 20I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 21When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 22Verify if the Brother machine has a dial tone
- 23My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 24How to identify your Operating System (OS).
- 25Can I print from or scan to Android™ Smartphone?
- 26Change the printer driver settings (Windows/macOS)
- 27When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 28Can I use voice mail on the same line as my Brother machine?
- 29I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 30When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 31I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 32When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 33I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 34I am having issues with the paper feed. What can I do?
- 35When I print, the pages are smudged with ink. What should I do?
- 36When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 37I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 38What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 39I can not install/uninstall the driver when a CompactFlash®, SmartMedia®, Memory Stick®, xD-Picture Card™, Secure Digital™ card is installed into the media slot. What can I do?
- 40I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 41I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 42I'm using Macintosh®. What are the settings in the Scanner window used for?
- 43When installing a media (memory) card into the media slot, the message "Card is full" appears even though the card is not full. What should I do?
- 44The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 45Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 46I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 47My machine does regular cleaning cycles in the night. How can I correct this?
- 48Why doesn't my Brother machine have a dial tone?
- 49When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 50I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)