FAQs & Troubleshooting
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332 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 3Load paper in the paper tray
- 4Pre-Required Procedures (Linux)
- 5The printer status is Offline or Paused.
- 6I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 7Cannot print after a Windows 10 update (June 2020)
- 8Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 9Can I print from or scan to Android™ Smartphone?
- 10I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 11The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 12Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 13Configure a cover page for PC-FAX.
- 14I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 15The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 16Scan and save a document in PDF format (Scan to File)
- 17Forward a fax to another fax machine when my machine has a mechanical problem.
- 18The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 19Open the "Scanners and Cameras" and Properties.
- 20I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 21I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 22ControlCenter3 displays a blank screen at startup (Windows)
- 23When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 24Scan from the Brother iPrint&Scan application using Windows Phone.
- 25The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 26What is Brother iPrint&Scan?
- 27I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 28I cannot make borderless prints.
- 29The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 30When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 31Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 32Scan multiple pages into one file instead of each scan being saved as a separate file.
- 33I cannot remove red-eye.
- 34When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 35How do I clean the Scanner to improve the copy or fax quality?
- 36Improve poor print quality.
- 37Why doesn't the machine answer when receiving a call?
- 38Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 39Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 40I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 41My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 42I cannot install Brother drivers on Debian 10 or later (Linux)
- 43Print command (cupswrapper) (Linux)
- 44Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 45I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 46Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 47I'm using Windows Vista, Windows 7, Windows 8 or Windows 10 and a network connected Brother machine. The following errors "Error - Sent to Printer", "Sent to Printer" or "Deleting - Printing" appear in the PC Print Queue.
- 48I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 49I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 50I cannot print using my Brother machine on a wired network. (Windows/macOS)