FAQs & Troubleshooting
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327 Results
- 1Print using only the black ink cartridge when the Color cartridges have run out.
- 2When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 3My documents are not feeding through the Automatic Document Feeder when I try to send a fax, scan to the PC, or make a copy.
- 4Paper Jam
- 5The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 6Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 7When I print, the pages are smudged with ink. What should I do?
- 8I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 9What driver package format is supported by my Linux distribution?
- 10The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 11My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 12I cannot find some option in the Printing preferences. (For Windows)
- 13Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 14When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 15I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 16I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 17The driver installation finished successfully but I cannot print. (Linux)
- 18Download a file from the "Downloads" section and save it to Windows 8 computer.
- 19Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 20Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 21Change the printer driver settings (Windows/macOS)
- 22I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 23Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 24Where can I get FaceFilter Studio and what can I do with this application?
- 25What is Distinctive Ring and how do I program it?
- 26Open the Control Panel (For Windows)
- 27My machine does regular cleaning cycles in the night. How can I correct this?
- 28I cannot install Brother drivers on Debian 10 or later (Linux)
- 29Cannot print after a Windows 10 update (June 2020)
- 30When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 31I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 32The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 33Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 34Stop my Brother machine from automatically redialing a number.
- 35The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 36The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 37I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 38I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 39What is the BRAdmin Professional software used for?
- 40The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 41Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 42The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 43I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 44Scan using XSane or GIMP (Linux)
- 45The downloaded driver's name is different from my machine's name. (Linux)
- 46I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 47Install PaperPort™ 12SE / 14SE onto Windows 10.
- 48How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 49Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 50Send a PC-FAX